Why Educates LLC?

At Educates LLC, we believe strong provider support is the foundation of quality care. Our Provider Supervisors help build a team that's well-trained, well-supported, and equipped to help Milwaukee County families reach their goals — while sharing the work with a peer Supervisor rather than carrying it alone.

The Provider Supervisor plays a key role in leading Educates' team of direct service providers — overseeing onboarding and training, scheduling and coverage, documentation quality, and day-to-day service delivery across our Comprehensive Community Services (CCS) and Children's Long-Term Support (CLTS) programs. This role shares supervision of our provider team with a second part-time Supervisor, working closely together to keep coverage seamless and services compliant with Wisconsin DHS 36 standards.

Job Title: Provider Supervisor

Location: Milwaukee, WI (Hybrid — some in-office work required weekly, plus home and community visits)

Company: Educates LLC

Reports to: CEO

Status: Part-Time, Non-Exempt — approx. 20–25 hrs/week, flexible between virtual and in-office (two positions available, sharing one provider team)

Position Summary:

The Provider Supervisor plays a key role in leading Educates' team of direct service providers — overseeing onboarding and training, scheduling and coverage, documentation quality, and day-to-day service delivery across our Comprehensive Community Services (CCS) and Children's Long-Term Support (CLTS) programs. This role shares supervision of one provider team with a second part-time Supervisor, working closely together to keep coverage seamless and services compliant with Wisconsin DHS 36 standards.

Key Responsibilities:

Staff Leadership, Onboarding & Training

● Coach, evaluate, and give feedback to providers; align caseload assignment with productivity standards.

● Track each provider's required orientation and annual training hours to completion.

● Partner with the Provider Liaison on new-provider mentorship and routine check-in calls.

Scheduling, Coverage & Provider Check-Ins

● Monitor provider capacity to ensure consumers are actively being served.

● Match providers to services they're approved and in-scope to deliver.

● Administer a tiered check-in cadence based on provider tenure and performance.

● Coordinate caseload splits and shared coverage with the co-Supervisor.

Documentation & Quality Assurance

● Hold the team to a 72-hour documentation standard.

● Review note quality and billing accuracy using a standardized rubric.

● Provide technical assistance and route recurring gaps into targeted training.

Service Delivery & Recovery-Plan Oversight

● Ensure services stay tied to each consumer's Care Treatment Plan and goals

● Support providers' input into participant goals and interventions.

DHS 36 & CLTS Compliance

● Keep training, treatment, and supervision records instantly producible for a County or DQA review.

● Confirm all staff know their mandated-reporting duties.

● Attend Milwaukee County CCS Service meetings as needed.

● Attend Educates' weekly administrative team meetings.

Consumer Complaints & Pre-Discharge Resolution

● Serve as first point of contact for consumer/family complaints about service delivery.

● Confirm pre-discharge planning resolves any outstanding concerns before a case closes.

Qualifications:

● Master's degree in social work, counseling, psychology, human services, or related field

● Working knowledge of Wisconsin CCS, CLTS, and DHS 36 standards.

● Demonstrated experience working with individuals with mental health, substance use, or developmental/physical disability concerns.

● Prior supervisory or leadership experience in behavioral health or community-based services (1+ year preferred).

● Comfortable sharing supervision of one team with a peer Supervisor.

● Valid driver's license, acceptable driving record, and reliable transportation for community/home visits.

● Able to pass and maintain a caregiver background check throughout employment.

Preferred Qualifications:

● Master's degree in social work, counseling, or a related human services field.

● Experience providing CCS and/or CLTS services, with related credentialing.

● Able to personally service a small participant caseload directly, if needed (optional).

Schedule:

● Part-Time, approx. 20–25 hrs/week.

● Flexible scheduling, split between virtual and in-office work; some in-office presence required weekly.

● Attendance at Educates' weekly administrative team meeting is required.

● Occasional evening/weekend availability for provider coverage needs.

● Periodic home and community visits as needed.

Compensation:

Hourly, commensurate with education, credentials, and experience — final rate to be confirmed by leadership.

Physical Requirements:

● Ability to sit or stand for extended periods during administrative and virtual work.

● Ability to use computers and standard office/educational technology.

● Ability to travel locally for in-office meetings and home/community visits, including driving and occasional lifting of materials up to 25 lbs.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.

Pay: From $35.00 per hour

Benefits:

• 401(k)

Work Location: Hybrid remote in Mequon, WI 53092