OEM Account Coordinator (Hyundai/Kia)

Location: Auburn, Alabama

Company: Hyundai Sungwoo Auto USA Corporation

Position Overview

We are seeking a detail-oriented and proactive OEM Account Coordinator to support our Hyundai/Kia customer accounts (HMMA, KaGA, HMGMA). This role serves as a key liaison between OEM customers, headquarters (HQ), and internal teams, ensuring seamless communication, program coordination, and issue resolution.

Applicants must be legally authorized to work in the United States. This employer will consider candidates eligible for H1-B transfer.

Key Responsibilities

OEM Customer Interface (HMMA / KaGA / HMGMA)

• Serve as the primary point of contact for OEM customers including HMMA, KaGA, and HMGMA
• Receive, review, and coordinate customer requests with HQ and internal departments
• Ensure smooth communication and execution of customer requirements

OEM Purchasing Support (Program / Development Coordination)

• Support new vehicle program development schedules in alignment with OEM timelines
• Coordinate prototype and sample supply with HQ Sales and Engineering teams
• Manage ISIR submission schedules and related documentation with HQ Quality Assurance
• Distribute and track customer requests across internal teams

OEM Quality Support (Customer & Field Issues)

• Respond to customer quality issues and complaints in a timely manner
• Lead internal corrective actions related to local operations
• Coordinate with HQ on supplier-related quality issues and improvement actions
• Support field claim investigations, including part return and analysis
• Collaborate with plant teams and suppliers to identify and resolve quality issues
• Analyze returned parts and provide reports to internal stakeholders
• Support quality issue resolution during new model launches

Change Management & Reporting

• Manage 4M (Man, Machine, Material, Method) and E/O (Engineering Order) changes
• Ensure proper customer notification and FIFO control for change implementation
• Collect, analyze, and report field claim data to HQ

Qualifications

• Must speak Korean
• Bachelor’s degree in Business, Engineering, or related field (preferred)
• Experience supporting OEM customers (Hyundai/Kia experience strongly preferred)
• Strong coordination and communication skills across cross-functional teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience with quality processes, change management, or automotive manufacturing is a plus
• Proficiency in Excel

Benefits Include:

• Annual and sick leave
• 100% employer paid health, dental, and vision insurance
• Health reimbursement account
• SIMPLE IRA with company match
• Lunch stipend

Job Type: Full-time

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Experience:

• OEM Client Support: 1 year (Required)

Language:

• Korean (Required)

Work Location: In person