Schedule: Full-time, Monday–Friday (9:00am–5:00pm)
Conversion Potential: Yes, potential exists but is not guaranteed and will be reassessed mid‑2027

Ability to be onsite in Johns Creek, GA, 3 days/week
Duluth, GA through July
Johns Creek, GA (Medley) thereafter

Job Description:
The eCommerce Platform Manager will play a critical, hands-on role in the day-to-day operation, optimization, and continuous improvement of Boehringer Connect , our B2B customer portal and eCommerce platform supporting the U.S. Animal Health business.
This role partners closely with the Product Owner and serves as an execution-focused administrator of platform operations—supporting backlog execution, content management, testing, release readiness, and incident resolution. It is ideal for a highly organized, detail-oriented professional who enjoys being close to the platform, collaborating cross‑functionally, and ensuring a high-quality customer experience end to end.
Boehringer Connect is used by thousands of veterinary clinics nationwide and supports ordering of pet parasiticides, therapeutics, and vaccines, while also providing access to order history, invoicing, rebates, loyalty programs, and other essential customer services.

Key Responsibilities
Product & Platform Operations
Partner with the Product Owner to translate bugs, enhancements, and business needs into well-defined user stories
Support refinement and prioritization of the product backlog and collaborate with IT delivery teams and agency partners on execution
Assist with release planning, coordination, validation, and post-release support
Content & Site Administration
Collaborate with Marketing and UX partners on content planning, creative decisions, and user experience considerations
Administer content updates directly in the Magento (Adobe Commerce) CMS, including publishing, configuration, and validation
Manage formal content review and approval workflows to ensure accuracy, compliance, and on-time delivery
Testing & Quality Assurance
Execute User Acceptance Testing (UAT) and regression testing for functional, configuration, and content-related changes
Document test results, identify defects, and log bugs with appropriate detail for development teams
Validate fixes and ensure release readiness prior to production deployments
Incident Management & Troubleshooting
Investigate platform issues, conduct root-cause analysis, and partner with technical teams to drive resolution
Support Customer Care for escalated issues and help coordinate response and communication to stakeholders
Assist in documenting known issues, workarounds, and resolution patterns to improve operational efficiency
Operational Excellence & Monitoring
Monitor platform performance, site behavior, logs, and analytics to proactively identify risks or issues
Engage with Customer Care and support teams to identify trends, pain points, and improvement opportunities
Contribute to continuous improvement of operational processes and documentation

Required Experience & Qualifications
Hands-on experience supporting an eCommerce platform , with Magento experience strongly preferred
Experience administering a web application or customer portal, including CMS-based content updates and configuration
Familiarity with web application delivery processes, testing practices, and operational support
Working knowledge of Agile/Scrum methodologies , including user story writing and backlog management (JIRA and Confluence experience preferred)
Understanding of distributed web application ecosystems and integration concepts (e.g., REST APIs)
Solid grasp of digital user experience (UX) and customer-centric design principles
Strong analytical and troubleshooting skills, with the ability to diagnose issues and recommend action plans
Proven ability to work cross-functionally with business, technical, agency, and geographically distributed teams
Strong written, verbal, and presentation skills
Self-motivated, detail-oriented, and focused on delivering business value through execution

Bachelor’s degree in Business, Marketing, Information Systems, or a related field
(or equivalent professional experience
QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 3 years
Travel required : No travel required

Shift timings :