Position Overview

The EHR Analyst and Training Specialist will be an integral member of the EHR team. As the EHR Analyst they will provide real time support to clinicians and business staff, help work through technical and operational issues, offer superior service and responsiveness to internal customers and work with vendors and members of the EHR team to facilitate fixes/solutions/enhancements to the system. As the Training Specialist they will update user guides, forms, tip sheets, and training materials and assist with system upgrades and test scripts.

Salary Range: $70,000-85,000 commensurate with experience

Duties and Responsibilities:

• Develop, maintain, and present role-based training modules that meet the needs of the organization
• Evaluate effectiveness of current training processes and identify areas for improvement
• Develop and revise courses using appropriate tools
• Collaborate with EHR analysts, Clinical Documentation Trainers, and EHR Manager to ensure staff are receiving adequate training
• Handle production problem/issues resolution for clinical users
• Play a key/lead role in the overall support and optimization of the EHR
• Provide ongoing support for physician offices including troubleshooting and problem resolution.
• Monitor system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor
• Serve as the point of contact for EHR corrections for Providers and Administrators.
• Responsible for maintaining a high level of customer satisfaction with end users
• Provide reliable tracking mechanics for changes to the EHR
• Maintain accurate records of all contacts made and results of inquiries.
• Assist clinical and technical analysts researching functionality for new enhancements
• Work with Training to update support and maintenance documentation
• Provide key knowledge on the development and implementation of standardized, streamlined clinical content
• Serve as an information liaison to facilitate communication between clinical providers, technical and operational teams
• Lead and/or participate in clinical and functional design sessions and/or workgroups with multidisciplinary teams
• Participate in validation testing of new design/build and provide implementation support
• Assist in the implementation, design, build, test and maintenance of systems to support clinical and/or financial processes
• Assist in EHR build requirements when opening new sites
• Contribute to tasks and projects as assigned by management as necessary to help in the development of application test strategies and plans
• Effectively communicate the status of tasks/projects and ensure timely and quality delivery of all deliverables
• Other duties as assigned

Education Qualifications:

• Bachelor Degree in Health Information Management, or related field, preferred.
• 2+ years of EHR/EMR systems training experience
• Teaching experience with knowledge of adult learning principles

Professional Qualifications:

• Minimum two years' experience with Avatar or with another EHR system strongly preferred
• Must possess excellent written and verbal communication skills
• Must be able to communicate well with clinical staff
• Ability to understand and interpret clinical and technical concepts/requirements
• Knowledge of behavioral/mental health/clinical workflows required
• Self-reliant individual with strong multitasking skills
• Experience with medical billing and office operations a plus
• Must have excellent follow through and attention to detail
• Ability to work under pressure and prioritize work appropriately in a changing environment

Workplace Environment:

• Sitting 70-75% and Standing 25-30%.
• Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion.
• Lift, carry, push or pull up to approx. 30 pounds (supplies, etc.)

Competencies:

• Strong attention to detail and commitment to quality.
• Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
• Demonstrate initiative and exercise good judgement (e.g, in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task).
• Ability to prioritize and adapt to changing priorities.
• Shows passion for our business, clients, and values.