Job Title: EFT Clerk (Electronic Servicing Representative)

Department: EFT

Reports To: EFT Supervisor & AVP/VP Electronic Services

Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do.

We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

We’re seeking a detail-oriented and service-driven professional to join us as an Electronic Services (EFT) Clerk. In this multifaceted role, you'll play a key part in processing a variety of financial transactions, supporting debit card services, managing ACH operations, and ensuring the smooth handling of both digital and paper-based banking functions.

This position offers a dynamic environment where cross-training and collaboration are highly valued. If you're someone who enjoys working behind the scenes to ensure accurate, timely, and member-focused operational excellence, we’d love to meet you.

This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.

Pay Range: Salary Band 2, $20 - $26 / hour
Note: This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.