Help Modernize Communications Across Texas! As a Network VOIP Intern, you'll play a key role in supporting TxDOT’s statewide Phone Modernization Initiative. You'll gain hands-on experience coordinating technology upgrades, tracking IT assets, analyzing data, and supporting telecommunications operations. This internship offers a unique opportunity to contribute to a large-scale modernization effort while developing valuable skills in telecommunications, technology project management, and IT operations.

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans

• Alternative and/or Flexible Work Schedules

• Paid Leave and Holidays

• Health Premiums paid at 100% for Full-Time Employees

• On-the-Job Training

• Tuition Assistance Program

• Holistic Wellness Program with Leave Incentives

• Career Development and Advancement Opportunities

• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

The Network VOIP Intern will support the Texas Department of Transportation's statewide Phone Modernization Initiative. This role will work closely with Network, Telecom, Inventory, and Field Support teams to assist with the planning, coordination, tracking, and execution of efforts to streamline desk phones across the agency. The intern will gain hands-on experience supporting a large-scale technology modernization project while learning about enterprise telecommunications, IT asset management, data analysis, customer engagement, and technology operations.

• Review and update phone cutsheets to ensure inventory records accurately reflect current business needs and approved phone assignments.
• Partner with site contacts and business representatives to gather information, track responses, and support decision-making related to phone retention and removal activities.
• Support project planning, status tracking, reporting, and coordination activities to help ensure successful execution of the statewide phone reduction initiative.
• Assist with tracking recovered devices, updating inventory records, and supporting asset accountability throughout the project lifecycle.
• Monitor phone-related service requests and work activities, ensuring information is documented, tracked, and communicated to project stakeholders.
• Other duties as assigned.

Education:

Must be a student in high school or other educational institution or accepted into a college, university or educational institution.

Other Conditions:

• Must be at least 16 years of age, a student currently enrolled in high school or any institution of higher education to include a trade/vocational school.

• Employees at least 18 years of age with valid driver's license may be assigned driving duties and may use power tools.

Preferred Qualifications:

Competencies:

• Research and analysis methodologies
• Maintaining effective working relationships with others
• Collecting, sorting and compiling data
• Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
• Using standard office equipment
• Using computers, applicable programs, applications, and systems
• Maintaining a safe and effective working relationship with others
• Follow verbal and written instructions
• Follow applicable safety standards, practices and procedures
• Protects sensitive and confidential information

Physical Requirements and Working Conditions:

• Subject to environmental conditions; protection from weather but not temperature changes

• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs

• Sitting - prolonged periods of time

• Standing-prolonged periods of time

• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers

• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information for applicants