• Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies.
• Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies.
• Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities.
• Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations.
• Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems.
• Coordinate with external vendors and service providers to ensure the successful integration of voice systems.
• Provide technical support to end-users, including troubleshooting and resolving voice-related problems.
• Create and maintain documentation, including network diagrams, configurations, and standard operating procedures.
• Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements.

Qualifications

• Cisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred.
• Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocols.
• In-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologies.
• Experience with voice gateways, SIP trunking, and voice codecs.
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues.
• Familiarity with network security principles and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.