We are looking for an experienced Revenue Operations Manager to join our team. Based in the US, this role acts as a critical strategic bridge between our operational initiatives and cross-regional execution. While your primary focus will be on the Americas region, you will also provide support to our APAC international team as needed.

You will be a vital member of the Revenue Operations team, overseeing projects and initiatives, driving system enhancements, and serving as a subject matter expert on processes that impact the entire organization.

What You'll Do

• Own territory execution across assigned regions, ensuring bookings adhere to company policy, maintain accuracy, and meet compliance requirements throughout the process.
• Serve as a subject matter expert for complex, high-value, and non-standard transactions across these regions.
• Serve as a primary execution and escalation partner for the Finance Global Capability Center (FGCC), providing guidance on high-complexity scenarios and supporting the consistent application of policy and process.
• Manage and develop direct reports.
• Partner closely with Sales, Deal Desk, Finance, and related global teams to support complex deal structures and ensure transactions are executed in line with defined processes and controls.
• Support managing month-end and quarter-end close activities, including preparing, reviewing, improving, and troubleshooting reconciliations as required, and serve as an escalation point for issues and exceptions.
• Proactively identify discrepancies, trends, and opportunities for process improvement through ongoing review of operational data and workflows.
• Develop and analyze business performance reporting to ensure an accurate reflection of operational results, creating reports and dashboards that support planning and decision-making.
• Oversee and support multiple operational and process improvement initiatives, ensuring work is completed efficiently and aligned to expected outcomes.
• Work with Business Technology and Finance Transformation teams to support system enhancements, including UAT participation, validation of changes, and issue resolution as needed.
• Support training and enablement efforts both within the team and cross-functionally on processes, complex scenarios, and operational best practices.
• Utilize automation and AI-enabled tools, where appropriate, to improve efficiency, accuracy, and scalability across Revenue Operations workflows.

Who You Are

You are a strong operational contributor with a solid understanding of end-to-end quote-to-cash processes and how upstream and downstream decisions impact outcomes.

You bring:

• Strategic curiosity and a practical approach to identifying issues and supporting continuous improvement.
• Operational strength, with experience working through complex processes, policies, and systems.
• Sound judgment when evaluating information, prioritizing work, and handling non-standard scenarios.
• Clear and effective communication skills, with the ability to work across teams and explain processes or decisions.
• Adaptability and comfort managing multiple priorities in a dynamic environment.
• A forward-looking mindset, including openness to using automation and AI-enabled tools to improve how work is done.

Qualifications

• 6–8+ years of experience in Order Management, Sales Operations, Deal Desk, or a related role
• 2-3+ years of direct management experience
• Advanced knowledge of operations systems and tools such as Salesforce, CPQ, NetSuite, Tableau, or similar platforms preferred
• Ability to move fast, adapt, and thrive in a dynamic and fast changing environment

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