Backal Hospitality Group is seeking a polished, high-energy, and detail-oriented Concierge & Tenant Relations Coordinatorto serve as the face and operational anchor of our premier commercial property amenity center in South San Francisco.

This is an active, fully on-site role perfect for a hospitality professional who excels at building communities, organizing seamless corporate experiences, and managing multi-faceted operations. You will act as the primary liaison for building tenants while working in tandem with both our brand-new Restaurant opening team and our state-of-the-art Conference Center operations. From welcoming new tenants to supporting the food and beverage concession, you will ensure a high-touch experience every day.

Key Responsibilities:

Tenant Relations & Onboarding

• Serve as the primary, welcoming point of contact for all tenants, guests, and vendors entering the property.
• Assist in the tenant onboarding process, ensuring new companies and their employees are seamlessly integrated, registered, and familiar with all building amenities and guidelines.
• Build strong, lasting professional relationships with tenants to proactively anticipate and address community needs.

Event Coordination & Programming

• Collaborate with property management and hospitality teams to design, market, and execute tenant engagement events, happy hours, and seasonal activations.
• Assist tenants with the logistics of booking, planning, and coordinating internal meetings or private gatherings within the amenity spaces.
• Work closely with the Conference Center team to ensure smooth transitions, setups, and high touch event execution.

Building Services Liaison

• Act as the communication bridge between tenants and building engineering/property management for service requests, facility maintenance, and security access.
• Maintain the pristine visual presentation of the main lobby, lounge areas, and shared community spaces throughout the day with building operations team.

Food & Beverage Concession Assistance

• Partner closely with the restaurant opening team to promote upcoming culinary concepts, daily specials, and menu offerings to the building community.
• Provide operational and guest-service support for the grab-and-go concession and daytime food beverage operations during peak hours.

Qualifications & Skills

• Experience: 2+ years of experience in hospitality, corporate concierge services, restaurant service, or guest relations.
• Communication: Exceptional verbal and written communication skills with a natural ability to connect with diverse corporate professionals and executives.
• Organization: A multi-tasker who can pivot easily from administrative coordination to hands-on event setup or food & beverage support.
• Problem-Solving: Proactive, solutions-oriented mindset with an eye for the small details that elevate a guest's experience..
• Presence: A polished, professional presentation appropriate for a corporate environment.

Our Vision:

Backal Hospitality Group (BHG) is an ever-evolving collection of venues, event services, and investments anchored in hospitality and inspired by New York. We believe relationships are everything, welcoming clients like family with warm, approachable, ego-free hospitality. Committed to providing unconditional support, respect, trust, and loyalty, we value empowerment and support opportunities for growth, creativity, and innovation

Equal Employment Opportunity (EEO) Backal Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience with Tenant Relations & Onboarding?
• Do you have prior experience acting as the communication bridge between the building engineering/property management and tenant?
• Do you have prior experience in Event Coordination and Programming?
• Do you have prior experience as a concierge?

Experience:

• conceirge: 2 years (Required)
• Guest relations: 2 years (Required)
• Event coordination: 2 years (Required)
• Event Programming: 2 years (Required)
• Food & beverage industry: 2 years (Required)
• Building Services: 2 years (Required)

Ability to Commute:

• San Carlos, CA 94070 (Required)

Work Location: In person