Job Title: Program Support Analyst II

Report to: Contract Supervisor

Customer: Department of State

Location: 600 19th Street NW, Washington, DC 20006

Classification: Exempt

GS Equivalent: GS-12 Step 1

This position is located in the Office of Program Management & Operational support and serves as an active participant in analyzing management information on the regional and program performance, to include project development and implementation; technical assistance; and monitoring and assessment of project performance to provide support to Passport Service executive, program, and field offices.

• Analyze information obtained from weekly/monthly reports, and other audits or validation studies to identify overall business process strengths and problems.
• Analyze workload productivity information and identifying production/productivity performance problems.
• Make recommendations for problems resolution or enhanced production/productivity.
• Analyze policies and procedures for accuracy.
• Coordinate operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices.
• Perform management and program analyses.
• Establish/maintain cooperative working relationships with coworkers and officials representing organizations within and outside the Department's Bureau of Consular Affairs.
• Communicate effectively both orally and in writing to include presenting information at meetings and drafting and editing policy/decision papers for management, and providing assistance and training.