Clarification from the agency

All U.S. Citizens

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Click this link to Watch What Customer Service Teleservice Representatives do!

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.

As a Customer Service Representative, you must be knowledgeable about Social Security programs and be able to explain complex concepts to members of the public who contact the agency. If selected, you will be given extensive training to prepare you to perform the position.

Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.?

This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available.

Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.

Cut-Off Dates to receive applications will be used for this announcement.

First Cut-Off Date: June 8, 2026
Second Cut-Off Date: June 14, 2026
Third Cut-Off Date: July 5, 2026
Fourth Cut-Off Date: August 2, 2026
Fifth Cut-Off Date: August 30, 2026
Closing Date: September 30, 2026.

Conditions of employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Must pass Competency Assessment Interview Process (CAIP) interview.
• Selectees are required to complete 18–21-week formal technical training class at a designated SSA facility. All training must be completed in person.
• Candidates will not be hired based on their race, sex, color, religion, or national origin.

Qualifications

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.

All qualification requirements must be met by the closing date of the announcement. Cut-Off Dates to receive applications will be used for this announcement.

• First Cut-Off Date: June 8, 2026.
• Second Cut-Off Date: June 14, 2026.
• Third Cut-Off Date: July 5, 2026
• Fourth Cut-Off Date: August 2, 2026
• Fifth Cut-Off Date: August 30, 2026
• Closing Date: September 30, 2026

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

Resumes exceeding two pages will not be considered. To be considered, your resume must:

• Clearly demonstrate your qualifications for the position
• Include your contact information

We recommend using a clear, easy-to-read format and focusing on information most relevant to the job announcement.

• proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
• proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

Next steps