About Us:

We are a growing 3PL company seeking a team of 4 motivated, dependable individuals to assist with ensuring the smooth functioning of software systems and working to install, maintain, and streamline existing software applications. Activities will include the continued troubleshooting and resolving of issues as well as providing technical assistance to internal and external clients.

Essential Duties and Responsibilities

• User Support: Assist clients with setup, installation, configuration and daily use of software.
• Ticket Management: Log, track, and update incoming requests using existing systems to ensure issues are resolved within agree-upon timeframes.
• Troubleshooting: Diagnosing and resolving technical issues, including application errors and performance problems.
• Documentation: Developing and updating user manuals, training guides, and technical documentation.
• System Maintenance: Managing software updates and patches, monitoring scheduled tasks, and maintaining databases of user requests.
• Client Interaction: Working with internal clients to enhance application functionality based on feedback.

Critical Success Factors

To perform the job successfully, an individual should demonstrate the following competencies:

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to extra hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Flexible and willing to accommodate occasional night and weekend support and occasional travel.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Teachable – Works closely with Team Lead to learn all the required skills and duties. Takes constructive criticism, learns from their mistakes, and becomes job proficient.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Soft Skills: Strong verbal and written communication is essential for explaining complex technical concepts to non-technical users.

Requirements

• High School diploma.
• 2-years hands-on work experience with application support managing end-to-end service requests, perform root cause analysis and be the middle person between users and technical development teams.
• Experience with support services tools (i.e. Jira Service Desk, Zendesk, ServiceNow) and processes including triage, prioritizing, and analyzing inbound service requests for data operations, system configuration, and defect resolution.

Why Join Us:

• Advancement opportunities into IT, operations, or account management
• Team-oriented environment

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• software support: 2 years (Required)

Ability to Commute:

• Louisiana, MO 63353 (Required)

Ability to Relocate:

• Louisiana, MO 63353: Relocate before starting work (Required)

Work Location: In person