If you want an office job and paperwork, join one of the national HVAC/R companies.

If you are technical, want to stay in the field with increased responsibilities and fair pay for your time, your knowledge and your problem solving skills - keep reading.

Refrigeration Air Maintenance (RAM) is a family owned and operated company that services and maintains HVAC/R and cookline for restaurants since 1994. We are based in Stafford, supporting Houston and the surrounding areas and rarely require overnight travel.

We are looking for a Technical Lead mentor employees, plan and run larger jobs, solve escalation calls and be available by phone to support employees and customers 24/7. While this position will be involved in dispatch discussions, the day to day scheduling and dispatch is not part of this positions’ responsibilities. This position will not run the office, or have to deal with A/R or A/P.

This position is the technical backbone and a valued member of the team, working directly with the executive team. It's hard work. It is a demanding job.

Job Type: Full-time employee

Salary: $80,000/negotiable base pay plus overtime, bonus, incentive, and potential profit sharing

Additional Pay: Potential profit sharing based on company performance once you have been at RAM for 2 years

Paycheck Info: Twice a month

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• Company provided truck
• Paid time off accrual based on tenure
• Paid holidays
• Performance-based bonuses
• 100% company-paid health and 100% company-paid vision (after 90-day probationary period)

Schedule:

• Monday to Friday
• Rotating on-call schedule
• Available by phone 24/7/52 (except one weekend a month and when on vacation)

Essential Duties and Responsibilities:

• Training and development of technical staff on HVAC/R and cookline
• Project and installation management
• Communicate directly with Restaurant Management
• Ensure all work is completed efficiently, correctly and in a timely manner as well as coordinating with clients regarding repair versus replace discussions
• Backup phone support for all technicians, during work week and weekend “on call” coverage
• Escalation point for callbacks
• Successfully promote and enforce the company’s image, appearance, and reputation
• Manage customer relationships
• Accountable for all technical work
• Oversee warranty paperwork
• Other related duties as assigned

Required Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills, both written and oral
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership experience
• Ability to build rapport with clients and employees
• Maintain fast-paced environment
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines

Education and Experience:

• 7+ yrs of related experience with commercial HVAC & Refrigeration
• 4+ yrs of Restaurant HVAC/R experience
• 2+ yrs of Cookline / hot side experience
• Project Management experience
• Must have a valid driver’s license (no DUI/DWI on record)
• EPA and R290 Certification required

Summary:

• All the physical requirements of a Field Technician
• All the technical skills required to create and submit large, complicated bids
• All the customer support required to build and maintain relationships with customer Area Facilities Managers
• All the technical knowledge to be “escalation point for callback” AND the ability to mentor and develop the Techs
• Willing to undergo a background check

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Application Question(s):

• How many miles, by vehicle, do you live from Stafford, TX?
• Do you have a DWI or DUI on your driving record?

Experience:

• Restaurant HVAC/R: 4 years (Required)
• Commercial HVAC: 7 years (Required)
• Commercial Refrigeration: 7 years (Required)
• Cookline / Hot Side: 2 years (Required)
• Project management: 3 years (Required)
• Installation management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person