ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

• This is an onsite position in Richardson, Texas

JOB SUMMARY
The Business Analyst (BA) is responsible for analyzing business needs, gathering and documenting requirements, and collaborating with stakeholders to design effective solutions or the Financial Services Industry. This role collaborates across departments, including project managers, product managers, SDLC staff (development, quality assurance, UX), and other Line of Business product management on cross-LOB initiatives. Contributes to the full product lifecycle—from ideation and design to implementation and enhancements. The role scales in responsibility and complexity based on experience level, from entry-level to leadership.

TIME ALLOCATION

• Requirements Gathering & Analysis: 40%
• Solution Design & Documentation: 25%
• Stakeholder Collaboration & Communication: 15%
• Testing Support & Validation: 10%
• Process Improvement & Team Support: 10%

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)
Job duties and responsibilities include the following for customer implementation and internal R&D projects. Other duties may be assigned as needed.

• Gather, analyze, and document business, functional, and non-functional requirements.
• Translate business needs into clear, actionable specifications.
• Create use cases, process flows, and functional solution designs.
• Collaborate with subject matter experts (SMEs), developers, and QA teams.
• Facilitate and participate in scope and design sessions.
• Validate requirements with stakeholders and obtain approvals.
• Maintain traceability of requirements throughout the project lifecycle.
• Contribute to or lead process improvement initiatives.

QUALIFICATIONS

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• Business Analyst 2–4 years of relevant experience.
• Experience in financial services/ banking or lending preferred.
• Prior programming or technical background is a plus.
• Able to travel to customer sites or industry events up to 15% of the time.

REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE

• Proficiency in requirements gathering, analysis, and documentation.
• Understanding of SDLC and methodologies.
• Strong analytical thinking and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively.
• High degree of IT Automation literacy including:
  • The ability to recognize, understand, and effectively use technology concepts in your day-to-day job functions including training, implementation, and testing
  • A general understanding of data constructs (where is data stored, what systems “own” the data, what is the availability of data and KPI’s numerical interpretation)
• Analytical Skills - strong quantitative analytical and critical thinking skills

PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE

• Knowledge of database structures, workflows, and decision engines.
• Experience with software implementations or conversions in a banking environment.
• Strategic thinking and performance management (Senior and Lead levels).
• Leadership and mentoring capabilities (Senior and Lead levels).

ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX Headquarters . Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.



PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees. The employee is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions. While performing their duties the candidate must be able to travel overnight, including occasional weekends.


DISCLAIMER
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.