The Logistics Coordinator is responsible for supporting daily transportation and distribution operations to ensure timely, cost-effective, and compliant product movement. This role manages shipment execution, carrier coordination, and issue resolution while also assisting with retail chargebacks and freight claims. The position requires strong operational follow-through, attention to detail, and the ability to work cross-functionally with internal teams, carriers, and warehouses.

Essential Duties & Responsibilities:

• Transportation & Daily Operations

• Coordinate daily outbound and inbound shipments across FTL, LTL, and parcel carriers
• Communicate with carriers, warehouses, and internal teams to ensure on-time pickups and deliveries
• Track shipments, proactively identify delays or issues, and take corrective action
• Prepare and review shipping documents including BOLs, PODs, and invoices
• Maintain accurate shipment data in systems, ERP, and retailer portals

2. Retail Chargeback Support

• Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors
• Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines)
• Work cross-functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks
• Track chargeback trends and assist with root-cause analysis and process improvements

3. Freight Claims Support

• File, track, and resolve freight claims related to loss, damage, or shortage
• Coordinate with carriers, warehouses, and customers to collect claim documentation
• Ensure claims are submitted within carrier and regulatory timelines
• Manage claim status through resolution and recovery
• Maintain organized records for audits and reporting

• Communicate daily with carriers regarding scheduling, service issues, and shipment exceptions
• Support carrier compliance with retailer routing guides and shipping requirements
• Assist with carrier performance tracking and service issue documentation

Required Qualification:

Years of Education

• Bachelor’s Degree in Business or equivalent degree and 3 years of relevant business experience OR High School diploma/GED and 3 years of relevant business experience; in logistics, supply chain management, and/or project management

Work Experience

• 2–4 years of hands-on experience in logistics, transportation, or supply chain operations
• Demonstrated experience handling day-to-day shipment execution and coordination
• Direct experience with retail chargebacks and freight claims (researching, disputing, filing, and tracking)
• Experience working with carriers, warehouses, and retailer compliance or routing guides

Knowledge and Skills

• Experience in delivery and evaluation of transportation carrier management
• Proactive and have the ability to work well independently as well as in a team environment
• Work well with cross functional teams
• Strong ownership and organization skills
• Proven skills with MS Excel and MS PowerPoint in order to successfully execute projects
• Experience coordinating with 3PLs, brokers, or distribution centers
• Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
• Experience working with major retailers (e.g., big box, grocery, or ecommerce)
• Familiarity with carrier liability rules and freight claim processes
• Excellent written and verbal communication skills in English

Preferred Qualifications:

• Background in logistics and supply chain management
• Ability to plan and prioritize work
• Must be highly organized and able to manage multiple responsibilities
• Software skills, including use of Microsoft Office and Oracle.
• Verbal and written communication skills are necessary to explain complex and/or confidential information.

Working Conditions:

• Office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time