Job Description:

• Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs

• 
  Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests

• Build and maintain relationships with clients to ensure their satisfaction and loyalty

• Collaborate with various departments on board to ensure seamless execution of client requests

• Handle and resolve any client concerns or issues in a timely and professional manner

• Maintain accurate records of all client interactions and requests

• Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations

• Assist with special events and functions for VIP clients on board

• Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up

• Continuously seek opportunities to enhance the client experience and provide feedback to improve our services

Qualifications:

• Minimum of 2 years of experience in a luxury hospitality or concierge role

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Ability to work well under pressure and manage multiple tasks simultaneously

• Detail-oriented with a focus on providing exceptional customer service

• Knowledge of luxury travel and destinations preferred

• Fluent in English, additional languages a plus

• Willingness to work flexible hours, including evenings and weekends

• Must be able to pass a background check and obtain necessary travel documents

Join our team and be a part of creating unforgettable experiences for our VIP clients on board luxury cruise ships. to become an Executive Concierge with Crew Life at Sea.

Working Place:

Miami, FL, United States