OFFICE OPERATIONS COORDINATOR

• Sales Support
• Office Management
• Warehouse & Inventory

Full-Time | On-Site | Santa Fe Springs, California

Position Summary

BTI Communications Group is looking for a confident, highly dependable, and customer-focused professional to support our sales team, office operations, executives, and warehouse. This is a hands-on, all-around position for someone who takes ownership, works with urgency, and is equally comfortable assisting a customer on the phone, organizing the office, updating records, and staging equipment for an upcoming project.

The ideal candidate is resourceful, assertive, detail-oriented, and able to shift priorities throughout the day without losing accuracy or follow-through. This person should be comfortable making decisions, solving problems, communicating directly, and holding themselves accountable for results.

Key Responsibilities

Sales & Customer Support

• Answer and route incoming calls professionally, assist customers and vendors, and ensure messages reach the appropriate team member.
• Respond to inbound sales inquiries and website leads promptly and courteously.
• Gather basic customer and project information, verify contact details, and enter accurate notes into ConnectWise CRM.
• Assist the sales team with scheduling meetings and site surveys, preparing approved quotes and proposals, confirming receipt, and tracking follow-up activity.
• Maintain organized electronic records, customer documents, opportunity notes, and clear next steps for open opportunities.
• Learn BTI's services and solutions so customer questions can be directed to the right person or department.

Office Management & Executive Assistance

• Provide day-to-day administrative support to company executives and department leaders, including scheduling, document preparation, research, and special projects.
• Help keep the office organized, professional, and ready for employees, customers, and vendors.
• Maintain the reception area, conference room, kitchen, shared supplies, and other common office areas.
• Greet visitors, coordinate meeting-room needs, and receive mail, packages, and courier deliveries.
• Draft, proofread, organize, and distribute correspondence, reports, forms, and other business documents.
• Assist with internal communications, marketing tasks, and other administrative needs as assigned.

Warehouse, Inventory & Job Staging

• Receive equipment and materials, verify shipments against purchase or packing documents, and report shortages or damage.
• Label, organize, store, and track inventory so equipment can be located quickly and accurately.
• Stage cameras, access-control equipment, networking hardware, cabling, and related materials for scheduled projects using job documentation and equipment lists.
• Confirm staged materials are complete, clearly identified, and ready for technicians before deployment.
• Maintain a clean, orderly, and safe warehouse and staging area.
• Assist with inventory counts, returns, shipping, receiving, and documentation of equipment movement while coordinating equipment status and project needs with sales, purchasing, project management, and field teams.

Qualifications

• Minimum of three years of relevant experience in office administration, customer service, sales support, inventory, warehouse operations, or a similar multi-functional role required.
• High school diploma or equivalent required; additional education or relevant training is a plus.
• Excellent customer service, telephone, verbal, and written communication skills.
• Strong organization, follow-through, time-management, and attention-to-detail skills.
• Demonstrated ability to take ownership, solve problems independently, and complete assignments without constant supervision.
• Confident and professional when communicating with customers, executives, vendors, technicians, and coworkers.
• Able to remain composed, make sound decisions, and manage changing priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel; experience with ConnectWise or another CRM/business-management system is helpful.
• Professional, dependable, punctual, and able to work effectively with customers, executives, technicians, vendors, and coworkers.
• Valid driver's license and reliable transportation preferred.

Physical & Work Requirements

• This is an on-site position that includes both office and warehouse responsibilities.
• Ability to stand, walk, bend, reach, and move throughout office and warehouse areas during the workday.
• Ability to safely lift and move boxes and equipment weighing up to 40 pounds, with reasonable accommodation where required.
• Ability to use a computer, telephone, printer, scanner, shipping tools, and standard office and warehouse equipment.

What Success Looks Like

• Customers and callers receive prompt, helpful, and professional service.
• Sales and executive requests are completed accurately and on time.
• The office, CRM records, inventory, and warehouse remain organized and current.
• Equipment is staged correctly and ready before scheduled project work.
• Internal teams receive clear communication and dependable follow-through.

About BTI Communications Group

BTI Communications Group provides technology and security solutions that help organizations communicate, operate, and protect their people and facilities. We value professionalism, responsiveness, teamwork, and doing the job right.

How to Apply

Please submit your resume and a brief explanation of why your experience would make you a strong fit for this hands-on, multi-functional position.

BTI Communications Group is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing and able to perform hands-on warehouse and inventory duties—including receiving, organizing, staging, and moving equipment weighing up to 40 pounds—with or without reasonable accommodation?
• Do you have professional experience answering and routing business calls, assisting customers or vendors, and communicating with executives and internal teams?

Experience:

• Customer service, sales support, inventory, warehouse : 3 years (Required)

Ability to Commute:

• Santa Fe Springs, CA 90670 (Required)

Work Location: In person