SUMMARY
Be the welcoming face of our resort! As a Front Desk Agent, you will greet lodging guests, assist with check-ins and check-outs, and help ensure every guest has an exceptional experience. This role requires strong customer service skills, comfort with computers, and the ability to multitask in a fast-paced hospitality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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Welcome guests and efficiently check them in and out using lodging management software.
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Create and manage walk-in reservations and assist guests with booking lodging when availability allows.
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Perform daily in-house guest audits and reporting tasks.
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Answer incoming phone calls, provide information, and direct calls appropriately as the resort operator.
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Provide exceptional customer service by assisting guests, resolving concerns, or escalating issues to a supervisor when necessary.
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Maintain knowledge of resort activities, services, and operations to effectively assist guests.
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Sell resort products and services, including lift tickets, resort activities, sundry items, and room upgrades when available.
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Process retail purchases and activity sales accurately using the resort’s point-of-sale systems.
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Accurately process and balance monetary transactions and explain guest folios or receipts when needed.
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Work collaboratively with other resort departments to ensure a seamless guest experience.
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Maintain a clean and organized front desk, retail area, and lobby space.
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Maintain flexibility with scheduling, including weekends, holidays, day/evening shifts, and possible overnight coverage.
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Perform other duties as assigned by supervisors.
RESPONSIBILITY TO SAFETY
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Protect the safety of self, workers, and Grand Targhee Resort guests.
- Report any potentially harmful equipment or situations to the immediate supervisor without delay.
- Report safety-related accidents and incidents at once to immediate supervisor.
- Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
- Operate equipment safely so that it will not lead to injury to yourself or others.
- Drive in accordance with the law and Grand Targhee Resort policies.
WORK SCHEDULE
Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels. This position requires flexibility, including morning and evening shifts, weekends, and holidays. Team members must be able to work 4–5 shifts per week depending on business levels.
EDUCATION and EXPERIENCE
High school diploma or equivalent required. Previous guest service or hospitality experience preferred. Comfortable working with computers and lodging software systems. Experience with Agilysys Versa, Inntopia, Expedia and Microsoft Office are preferred but not required.
QUALIFICATIONS
To successfully perform this role, individuals must be able to carry out each essential duty effectively. The following requirements represent the knowledge, skills, and abilities necessary for the position.
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Computer Skills: Extensive computer use is required. Recent experience with computer systems is essential. Experience with sales systems, databases, Microsoft Word, and Excel is preferred.
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Customer Service: Excellent guest service and communication skills are required.
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Cash Handling: Experience processing monetary transactions accurately.
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Problem Solving: Ability to remain calm and resolve guest issues professionally.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
MATHEMATICAL SKILLS
Basic math skills including addition, subtraction, multiplication, and division.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent verbal communication skills.
REASONING ABILITY
Ability to carry out detailed but uninvolved written or verbal instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands listed below represent those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, and extreme cold. The noise level in the work environment is usually moderate.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Grand Targhee Resort is an equal opportunity employer. In accordance with anti-discrimination law, GTR prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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