Ocean Export Agent (Mandarin Bilingual)

PURPOSE

The Ocean Export Agent facilitates the shipment of cargo via Ocean transport. The export agent is responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions while meeting or exceeding customer expectations.

PRIMARY DUTIES & RESPONSIBILITIES

· Opens files on the dedicated software system for each shipment.

· Arranges freight shipments, prepares shipping documentation and bills of lading, assesses charges, and collects payment for shipping services..

· Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.

· Examines invoices and shipping manifests for conformity to tariff and customs regulations. Prepares reports of transactions to facilitate billing of shippers and foreign customers.

· Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.

· Corresponds with foreign network.

· Is responsible for moving shipments on time. Files documents in an accurate manner. Organizes oneself to handle the volume of activity.

· Prepares quotations which are under the control of the immediate supervisor.

· Track and Trace Ocean export shipments

· File customers’ Customs documents

· Process documents and issue arrival notices timely and accurately

· Communicate with vendors, government agencies and customers

· Build relationships with all customers, other offices, overseas agents and service providers

· Review standard operating procedures to ensure compliance

· Report irregularities in operations and new customer requirements to management for decisions on additional service requirements

· Complete shipment accounting timely and accurately

· Accurate and timely billing

· Other duties may be assigned by management due to business change or business need.

SKILLS ESSENTIAL TO THE JOB

Technical

· Windows Operating System

· MS Office Applications (Outlook, Word, Excel and Access)

Business

· High School Diploma or GED

· Minimum of two (2) years’ experience in logistics/freight forwarding industry, preferred

· Thorough understanding of ocean shipment documentation process, a plus

· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

· Proven ability to handle confidential information with discretion

· Ability to multi-task and work independently

· Time management skills

Human Relations

· Self-motivated, with an ability to self-manage

· Strong interpersonal/communication skills

PHYSICAL REQUIREMENTS
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to walk, sit and stand for prolonged periods of time.
• Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
• Ability to sit for long periods of time.
• Ability to move about in office and warehouse floor.

WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

· The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the workday.

· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 50 pounds.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

BENEFITS

· 401(k)

· 401(k) matching

· Health Insurance

· Dental insurance

· Vision insurance

· Paid Vacation

· Holiday

· Referral program

LANGUAGE

· Mandarin (Preferred)

· Work Location: 700 Morse Ave, Elk Grove Village, IL 60007, United States

ESSENTIAL PERSONAL ATTRIBUTES

· Energetic, with a positive attitude

· Self-confident and willing to take responsibility

· Strong written and communication skills

· Role models the Express Line Corporation Way, including the values which underpin how we achieve our goals:

| Integrity & Trust | Safety | Continuous Improvement | Teamwork | Being Open & Transparent

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Ocean Export : 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person