Commerce ops

External Affairs Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

Location
:

Seattle

Employment Type
:

Intern

Job Code
:

A99863C

Responsibilities

Team Introduction
The e-commerce landscape is rapidly evolving, and TikTok Shop is at the center of that transformation: reshaping how users discover, engage with, and purchase products.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our External Affairs team.

As TikTok Shop continues to grow, External Affairs plays a critical role in identifying emerging risks, managing real-time issues, and ensuring a safe, trusted ecosystem for both users and brands. We’re looking for driven individuals to join our External Affairs team and help navigate this fast-moving environment while supporting the continued growth of TikTok Shop.

Step into a dynamic role with the TikTok Shop External Affairs, where you'll play a vital part in our Social Listening program by detecting emerging risks. Be at the forefront of innovation, contributing to proactive insight surfacing and driving forward mitigation strategies. Join us as we shape the future of e-commerce here at TikTok Shop!

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

• Identify and report regularly on emerging trends in Social Listening and report regularly within External Affairs team and TikTok Shop teams to ensure we are escalating and mitigating properly.
• For weekend coverage, surface emerging risk signals and trends directly to the Emergency Risk oncall POC when they meet the prioritization qualifications.
• Review Social Listening mentions related to known events and topics while also working to identify new trends and risks.
• Strong case management practices-build case documents with key information to identify risk signal, impacts, and related resources (news articles, social media posts, etc).
• Assess whether emerging signals are net-new or are connected to previous cases, conduct RCA, identify gaps in policy or current enforcement stance, leakage, etc.
• Provide thorough handover to upcoming POC to ensure continuity of cases.
• Demonstrate ability to activate the External Affairs team and/or key XFNs when a high risk signal or event occurs that requires immediate action or wider Governance and Experience support.

Qualifications

Minimum Qualifications:

• Currently pursuing a Bachelor's or Master’s Degree in Information Security, Crisis Management, Public Affairs, Public Policy, or related fields
• Excellent communication and problem-solving skills.
• Strong organization, multitasking, and prioritization skills.
• Proficient in Excel and data analysis

Job Information

【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $23.75- $23.75.

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Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request