CLASSIFICATION: Non-exempt

REPORTS TO: Manager of Mortgage Loan Operations

JOB DESCRIPTION

Summary/Objective

Responsible for processing all secondary market and in-house portfolio loans which includes gathering documents from borrowers, reviewing and/or preparing disclosures, ensuring application is complete and accurate, ordering all necessary reports for the file, and submitting to underwriting.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process Secondary Market and In-house portfolio mortgage loans.
• Prepare or review disclosures to TRID guidelines.
• Customer Service
  • Act as a liaison between underwriter, loan originator and client.
  • Provide Originator with timely and periodic status updates of their loan application
  • Return all inquiry calls within one business day.
• Customer Intake and Data Entry
  • Collect required documentation from Originator and client and follow up on missing items.
  • Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports.
  • Order title reports, verifications, flood certs and appraisals.
  • Analyze AUS with credit reports, income, and asset documentation.
• File System Management
  • Ensure that all customer files are complete and in compliance with regulatory guidance and internal policies.
  • Ensure customer privacy and security of files.
  • Index documents to Document Imaging System.
• Administrative Support
  • Prepare denial letter(s), withdraws, and cancel files when necessary.
  • Process the documents received for each file, verifying the accuracy and completeness of each document.
  • Participate in regular process/ system reviews to support a process on ongoing improvement.

Other Duties

• Other duties as assigned

Skills/Abilities

• Requires excellent customer service in person and on the phone.
• Must be able to handle stressful situations in a calm and courteous manner.
• Must be able to communicate effectively, both verbally and in writing.
• Requires excellent record-keeping and file management skills.
• Knowledge and experience using MS Word, Excel, Outlook
• Bi-lingual (Spanish) preferred.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• Associate’s Degree preferred.

• Knowledge of basic lending, real estate contracts and language, foreclosure, short sales and delinquent accounts is preferred.
• Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements is preferred.
• Knowledge and experience using AUS (Automated Underwriting System), MS Word, Excel, Outlook is preferred.
• Knowledge of basic accounting processes and procedures is preferred.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.