Position Title: Care Manager (experience within FCM, CANS Assessment and POC Required)
Department: Sparx Services Care Management agency
Reports To: Care Management Supervisor / Program Director
Status: Full-Time
Salary Range: $4,000 – $5,000 per month (based on experience and qualifications)
Work Schedule: Hybrid – Required in-office once per week; remainder remote Position Summary: The Care Manager at Sparx Services Care Management Agency is responsible for delivering personalized, strength-based care coordination services to children and youth (Up to age 21) enrolled in the Health Home Serving Children (HHSC) program. This includes organizing, implementing, and monitoring a comprehensive care plan in collaboration with families, service providers, and community supports.

Key Responsibilities:

1. Comprehensive Care Management

• Conduct and regularly update the CANS-NY assessment
• Develop, implement, and revise the Plan of Care (POC)
• Coordinate care team meetings and gather input from multidisciplinary providers
• Monitor progress on individualized goals and service outcomes

2. Care Coordination & Health Promotion

• Schedule and facilitate appointments across behavioral, medical, and educational systems
• Promote wellness initiatives and preventative care
• Communicate with families and providers to ensure service alignment
• Track medication adherence and other health metrics

3. Transitional Care Support

• Support transitions (e.g., hospital discharges, program transfers)
• Ensure continuity of care and timely updates to the care plan
• Provide post-discharge follow-ups and system navigation

4. Family Support & Advocacy

• Advocate for families in education, legal, and social service systems
• Provide caregiver education and emotional support
• Encourage family involvement in treatment planning and service access

5. Community & Social Support Referrals

• Connect families with resources such as housing, benefits, and food access
• Assist with applications for Medicaid, SSI, and other public benefits
• Track referrals and service linkages in documentation systems

Documentation & Compliance Requirements:

• Maintain accurate and timely records of all services provided
• Submit monthly Billing Support Questionnaires (BSQ) and other required reports
• Ensure all required documentation (e.g., consents, CANS, POCs) is current and uploaded
• Comply with HIPAA and other state-mandated confidentiality regulations
• Participate in internal audits and quality assurance initiatives

Qualifications:

• Bachelor’s Degree in Social Work, Psychology, Human Services, or a related field (required)
• At least 1 year of experience with youth facing mental health, medical, or developmental challenges
• Completion of mandatory trainings:
• HIPAA
• Mandated Reporter
• Strong organizational and interpersonal skills
• Ability to work independently while collaborating with remote and field-based teams
• Bilingual preferred but not required

Work Environment:

• Hybrid role with in-office attendance required once per week
• Remote case management, documentation, and communication throughout the week
• Field visits as needed for assessments, family meetings, or provider coordination

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Ability to Commute:

• Bronx, NY 10466 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Bronx, NY 10466