Dispatch Assistant (Daytime, Swing Shift, Overnight, Entry-Level)

Company: FOS Monitoring Services, LLC
Location: On-site (in-person)
Job Type: Full-time (40-48 hours/week)
Schedule: Must have availability for nights, weekends, & varying shifts
Pay: $20.00/hour (probationary 90 days) Performance-based increases available after probation
Experience Level: Entry-Level
Encouraged Applicants: Veterans, Former Law Enforcement

About FOS Monitoring Services, LLC

FOS (Facility Operations Services) is a leader in real-time security monitoring for commercial properties across the United States. We are a mission-driven organization focused on proactive threat detection, rapid incident response, protecting people & property through real-time decision-making.

As our operations expand, we are seeking detail-oriented, dependable individuals to join our dispatch & monitoring teams in a high-performance control room environment.

Role Overview

As a Dispatch Assistant, you will support Incident Management Coordinators (IMCs) in real-time surveillance & emergency response operations. You will work alongside an experienced monitoring team to observe live security feeds, identify suspicious or criminal activity & help coordinate appropriate responses.

This role operates in a fast-paced, high-stakes environment where clarity, accuracy & sound judgment are essential. You will be responsible for maintaining detailed logs, supporting communication between teams & assisting in the dispatch of field personnel or emergency services when necessary.

Key Responsibilities

• Assist Incident Management Coordinators with live video surveillance monitoring
• Identify & assess suspicious or criminal activity in real time
• Dispatch field personnel and/or emergency services when incidents occur
• Maintain accurate incident logs, communication records & status updates
• Coordinate with analysts & security personnel to ensure situational awareness
• Follow established protocols for escalation & reporting
• Provide support to Incident Management Coordinators as needed

Qualifications

• High school diploma or equivalent (required).
• Strong attention to detail with a focus on accuracy in fast-paced environments
• Ability to multitask and manage competing priorities effectively
• Strong communication and decision-making skills under pressure
• Comfortable working day, swing, overnight, and/or weekend shifts
• Computer proficient & able to quickly learn new systems/ platforms
• Prior military, law enforcement, or security experience is a plus
• Experience with Google Workspace is a plus

Training & Schedule

• Training schedule will be provided upon hire.
• Post-training schedule is TBD; candidates must have full availability for daytime, swing, overnight & weekend shifts.

What We Offer

• Competitive entry-level pay with structured performance reviews
• Opportunities for pay increases after probationary period
• Career growth within a fast-growing operations team
• Mission-driven work environment focused on real-world impact
• Opportunity for veterans and service professionals to apply their experience in a meaningful role

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Which shifts are you available to work?

Days
Swing shifts
Overnights
Weekends
Any shift

• Do you have CCTV monitoring experience?
• How would you rate your attention to detail and ability to multitask in a fast-paced environment?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Saint Michael, MN 55376 (Required)

Ability to Relocate:

• Saint Michael, MN 55376: Relocate before starting work (Required)

Work Location: In person