As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

24

Department:

500060 Friends of SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URG 104 H

Compensation Range:

$19.04 - $26.63

Responsibilities:

Under general direction and with some latitude for independent judgment, assists volunteer manager with planning, organization, and processing of Friends of Strong volunteers. Responsible for volunteer program administrative details and duties in the volunteer VSys software system, Signup Genius, MyPath, and other software programs related to the success of a 700+ person volunteer program. Works in collaboration with volunteer team to coordinate program peaks and day to day program needs.

ESSENTIAL FUNCTIONS

• Demonstrates proficiency in all aspects of managing the volunteer software program VSys, MyPath learning management system for volunteers, Sign up Genius, and other programs as necessary. Provides administrative support to the volunteer program using the VSys software program, including the creation, running and maintenance of reports and letters (weekly, monthly, annually.) Ensures accuracy of all data in VSys program. Serves as a resource for any volunteer or system related issues.
• Primary point of contact and facilitator for volunteer MyPath training needs. Acts as point of contact for Employee Health communications; including planning, scheduling, documentation, and follow up for all volunteer related health processes. Tracks and manages annual certifications for all volunteers including MyPath trainings and health requirements. Ensures that all tracking and reporting is up to date and completed in a timely manner.
• With input from the Manager, coordinates and implements recruitment and placement efforts for the volunteer program which onboards about 400 new volunteers a year. Conducts interviews with prospective volunteers and makes decisions regarding the best placement for the candidate within the institution. Coordinates and directs, organizes and facilitates the orientation process for volunteers, including orienting volunteers to policies and procedures and advising on matters of confidentiality (HIPAA) and Strong Commitment. Assures volunteers follow all Joint Commission and NYSDOH requirements.
• Assists with preparation for volunteer peaks. This includes, but is not limited to creating accurate tools for peak recruitment process, such as activity boards, orientation material updates, and scheduling documents. Primarily responsible for all ‘new start’ processes, including directions on signing in and proper documentation of hours. Engages in consistent and timely communication with key stakeholders during these high volume processing peaks
• Provides backup for the front desk secretary and the Family Waiting Room receptionist as needed.
Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 2 years of relevant experience required
Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent organizational skills and attention to detail. Must be able to multi-task when necessary preferred.
• Requires scheduling flexibility during peaks.
• Ability to work collaboratively with a diverse group of staff and volunteers. Excellent customer service skills.
• Excellent presentation and communication skills.
• Proficiency in VSys volunteer program software preferred.
• Moderate level of proficiency in Microsoft Office Suite.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.