General Description of the Position

Under the general supervision of the Director of Graduate Student Support Services, the fulltime Graduate Processor primary responsibility will include managing the matriculation documentation process. The Graduate Processor will track each student’s documents according to program requirements and communicate the necessary information to ensure timely submission of forms. The Graduate Processor will prepare and manage electronic folders designed to aid in the proper assessment of student’s academic documents.

Essential Functions & Required Knowledge, Skills and Abilities

The following are the functions essential to performing this job:
1. Organizing students’ individual matriculation documents according to program requirements
2. Receiving and processing incoming matriculation documents
3. Manage students’ individual electronic folders within our Banner Document Management System (BDMS)
4. Follow-up with students’ regarding matriculation documents.
5. Utilizing Banner Self-Serve, Banner Production, DocuSign to track students’ documents.
6. Assist & Support the Academic Clearance Process
7. Preparation of materials in advance of scheduled events
8. Communicate with students, program director and faculty about matriculation documents.
9. Maintaining of good communication with students, program directors and faculty
10. Using Microsoft Office Suite, create and edit documents, presentations, and spreadsheets.
11. Provide navigation and support through THE MATRIUCLATION DOCUMENT Process.
12. Assist with the migration of paper folders to electronic folders.
13. Assist with Matriculation Document presentation

Required Knowledge, Skills, and Abilities
The candidate must possess the following skills and abilities to perform essential functions with or without reasonable accommodations:
1. Industry knowledge, statistical and technological skills.
2. Ability to communicate results clearly and efficiently to a varied audience.
3. Ability to work collaboratively in a team setting, supporting the other work of Graduate Studies and Research, faculty and program directors as needed
4. Willingness to be a self-starter with attention to deadlines
5. Demonstrated ability to work with an ethnically, culturally, and linguistically diverse student population 6. Excellent interpersonal and communication skills (verbal and written)

Qualification Standards

1. Bachelor’s degree required with 2-5 years of professional work experience.

Performance Standards & EEO Statement

The criteria for evaluation in this position include, but are not limited to, the following:
1. Demonstrate knowledge of the DSU Fundamentals

EEO Statement

Delaware State University is an Equal Opportunity Employer. The University does not discriminate on the basis of gender, race, religion, age, national origin, color, marital status, sexual orientation, citizenship or disability, veteran or military status, gender identity or genetic information. Auxiliary aids and services are available upon request to individuals with disabilities. The University is committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''.