SUMMARY

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

Candidates should reside within the Nashville, TN or Dallas Ft Worth, TX area.

The Grant Coordinator plays a key role in supporting patients' access to health insurance coverage by managing the full lifecycle of assistance applications and grants available to eligible patients through charitable assistance programs. This position is responsible for preparing, submitting, and maintaining applications across multiple online systems and funding portals, ensuring accuracy, compliance, and timely processing. The coordinator monitors application statuses, resolves issues or discrepancies, and maintains detailed documentation to support ongoing eligibility. By serving as a liaison between patients, internal teams, and external funding organizations, the Grant Coordinator helps facilitate critical financial assistance that enables patients to maintain essential insurance coverage for their dialysis care.

• Submit, process, and maintain grant and premium assistance applications through multiple online platforms and funding systems.
• Monitor and track quarterly premium payment schedules to ensure continued patient coverage and prevent lapses in coverage.
• Maintain detailed Excel tracking reports with accurate updates, payment statuses, renewal timelines, and follow-up documentation.
• Manage a shared Outlook inbox and respond to incoming requests, updates, and follow-ups within established turnaround expectations, generally within 48 hours.
• Prioritize and organize daily workloads independently while managing competing deadlines and time-sensitive tasks.
• Conduct routine follow-up on incomplete applications, missing documentation, payment confirmations, and account updates.
• Maintain detailed electronic records and ensure all documentation is accurate, complete, and properly organized.
• Communicate professionally and effectively with internal staff, external organizations, insurance entities, and assistance programs. Some direct patient outreach may be required.
• Transition efficiently between multiple web-based systems, spreadsheets, emails, and documentation platforms throughout the workday.
• Identify and resolve discrepancies or missing information proactively rather than waiting for direction.
• Maintain productivity and consistency while working remotely with minimal supervision.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• High school diploma or equivalent.
• Minimum of 2 years of experience in healthcare, accounts receivable, billing or insurance.
• Prior exposure to financial assistance programs a plus
• Demonstrated knowledge of health insurance plans and coverage reinstatements
• Strong proficiency in Microsoft Outlook and Excel, including maintaining detailed spreadsheets and managing high email volume. PDF/Adobe skills a plus.
• Proficiency in basic mathematical skills, including complex rate calculations
• Ability to work in a fast-paced environment, deadline driven environment with the ability to multi-task and navigate between systems.
• Prioritize and organize tasks effectively and maintain consistency during busy periods or fluctuating workloads
• Comply with internal policies and procedures regarding HIPAA, confidentiality, and PHI