Overview
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Quinn Company is one of the world's top-performing Caterpillar dealerships, providing equipment sales, rentals, parts, and service throughout Central and Southern California. With over 100 years of success, we combine the strength of a global Fortune 50 brand with the culture and opportunities of a local company.
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Stable company with over a century of success
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Career growth and development opportunities
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Supportive, team-oriented environment
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Backed by the trusted Caterpillar brand
Wages
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Starting wage will depend on experience and education. $23.06 - $25.00
Responsibilities
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Essential duties and responsibilities of an Account Developement Representative include the following. Other duties may be assigned.
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Manage high volume of inbound calls and client forms to validate and pre-qualifying clients, including but not limited to understanding their needs, determining next steps in sales process, and handling lead accordingly.
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Identify and qualify leads for dealer solutions from opportunities generated by contacting prospects and customers.
- Responsible for tracking and ensuring leads are registered within internal CRM and Call Tracking Platform.
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Transfer leads to the appropriate salesperson with a sense of urgency. Follow-up and drive lead response with all sales team members.
- Work with internal Sales Team and open sources to gather prospect and customers contact information, ensuring accurate information is submitted and recorded in CRM.
- Respond and call back to any incoming requests and emails in a timely manner
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Contact existing customers to generate additional business.
Qualifications
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Two years of relevant sales experience in B2B business or Call Center generating leads; Bachelor's degree from a four-year college or university in a related field is highly desirable; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, engineering drawings, operating and maintenance instructions and procedure manuals. Technical language skills required, along with the ability to write routine reports and effective correspondence, and to speak effectively over the phone.
Mathematical Skills
Ability to calculate figures and amounts such as averages, percentages, geometry, and statistics.
Ability to understand the basic dynamics of equipment operation and design, and product applications.
Computer Skills
Demonstrate proficiency in the software applications of Microsoft Excel, Word and PowerPoint; dealer customer relationship management system (CRM); dealer business system; dealer email system.
Problem Solving
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits employee feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Communication
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Teamwork
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Professionalism
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability
Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative
Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Must be able to occasionally drive to customer work sites and lift up to 50 lbs.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
Quinn is an Equal Opportunity Employer M/F/V/DV
Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans
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