Remote Hotel Reservations & Guest Sales Specialist
Location: Remote
Employment Type: Full-Time
Compensation: Base Pay + Uncapped Sales Commissions
Applicants must reside in one of our currently approved hiring states: Texas, Tennessee, Indiana, North Carolina, Oklahoma, Alabama, Kentucky, Louisiana, Mississippi, or Kansas.
About Us
Somers Capital owns and operates a growing portfolio of boutique hotels across the United States. We are vertically integrated with our management arm, Somers Collection. We currently manage 6 unique boutique hotels with 2 additional properties closing soon, and we're building a world-class reservations team that delivers exceptional guest experiences while driving additional revenue through thoughtful upselling.
If you enjoy talking with people, are naturally persuasive, and thrive in a fast-paced environment, we'd love to meet you.
Position Overview
As a Remote Hotel Reservations & Guest Experience Specialist, you'll be the first point of contact for guests calling our hotels. You'll assist guests with reservations, answer questions about their stay, and recommend upgrades and add-on experiences that enhance their visit.
This role is a blend of customer service and sales, making it perfect for someone who enjoys helping people while earning additional commissions.
What You'll Do
- Answer inbound calls for our boutique hotel portfolio
- Assist guests with new reservations and reservation modifications
- Provide exceptional customer service before and during each guest's stay
- Upsell premium guest experiences, including:
- Early Check-In
- Late Check-Out
- Wine & Champagne Packages
- Romance Packages
- Premium Room Upgrades
- Special Occasion Packages
- Additional hotel amenities and services
- Respond professionally to guest questions and concerns
- Maintain accurate reservation information
- Work closely with hotel management to ensure an outstanding guest experience
- Meet and exceed monthly sales goals
Compensation
- Base Pay + Uncapped Sales Commissions
- We're looking for competitive, sales-driven professionals who want the opportunity to increase their income through performance-based commissions.
- Top performers have the opportunity to significantly increase their monthly earnings through commissions.
We're Looking For Someone Who
- Speaks fluent English with excellent communication skills
- Has previous customer service, hospitality, reservations, or sales experience (preferred)
- Is comfortable speaking on the phone throughout the day
- Has a friendly, energetic, and positive attitude
- Enjoys helping people while confidently recommending upgrades
- Is organized and detail-oriented
- Can multitask in a fast-paced environment
- Is reliable and self-motivated while working remotely
- Has a quiet workspace with reliable high-speed internet
Preferred Qualifications
- Hotel or hospitality experience
- Call center experience
- Sales or upselling experience
- Experience using reservation systems or CRMs (training provided)
Schedule
- Full-Time
- Remote
- Weekend and holiday availability required
What We Offer
- Fully remote position
- Paid training
- Performance-based commission opportunities
- Growth opportunities as our hotel portfolio continues to expand
- Supportive team environment
- Opportunity to work with a rapidly growing boutique hospitality company
Success in This Role Looks Like
- Delivering exceptional guest experiences on every call
- Consistently meeting reservation conversion goals
- Successfully upselling guest experiences and amenities
- Maintaining high guest satisfaction scores
- Becoming a trusted member of our growing reservations team
If you love hospitality, enjoy talking with people, and want the opportunity to earn commissions while helping create memorable guest experiences, we'd love to hear from you!
Pay: $7.25 - $25.00 per hour
Work Location: Remote