The Technical Support Representative will work with internal and external customers on technical issues.

What you’ll do:

Primary Responsibilities:

• Production of timely and detailed service reports.

• Appropriately actioning daily reports and providing status updates in a timely manner.

• Keeping meticulous records and technical support logs, follows established company procedures and but not limited to strategic problem solving.

• Interacting with and providing support to stakeholders across the globe.

• Handling inbound inquires through phone, email and instant messaging and routing to appropriate support groups.

• Providing expedited support for prioritized cases.

• Generate Return Material Authorizations (RMAs) and track RMAs until back in house.

• Arranges for inbound and outbound transportation of repaired equipment as well as the collection of any loaned devices (as necessary).

• Additional duties as assigned by Manager.

What you need to know:

Experience/Skills/Education:

Required:

• High school diploma or GED required

• At least 1 year of experience in a call center or technical support environment

• Customer experience focused

• Detail oriented

• Excellent oral / written communication in English

• Ability to work as a team or independently

• A data entry or contact center or helpdesk background

• Occasionally able to lift to 20lbs

• Basic to Intermediate skills in Excel and Smartsheet applications

Desired:

• Works on side projects designed to improve business operations and efficiency

• Bilingual (Spanish)

This is a contract/contingent role. The pay rate for this engagement is $19.86 – $23.00 per hour. Compensation for this role is paid by an authorized third-party staffing agency, who will serve as the employer of record for this engagement. Hydrafacial compensation and benefits programs — including health insurance, 401(k), and paid time off — do not apply to this role. Benefits eligibility, if any, is determined by the employer of record.