• Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.
• Use remotely support software to provide technical support.
• Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership.
• Supports and maintains user account information including rights, security and systems group.
• Assists with training of end users on basic PC computing skills and computer usage policies.
• Learn and keep current with all supported software applications
• Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
• Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally.
• Travel to other sites to provide technical support as needed.
• Provide After-hours and weekend support on a rotational basis.
• Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.
• Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm)

• Strong PC skill and Windows 10 knowledge Mac OS experience a plus
• Strong Customer Service, phone and organizational skills
• Understanding of Networking Fundamentals
• Basic Client-Server understanding

• Competitive salary based on related experience
• Medical insurance starts on first day of employment.
  • Health center pays 80% of medical insurance premiums.
  • Includes coverage for same-sex domestic partners and gender affirming care.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program

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