SUMMARY

To work collaboratively with appropriate healthcare professionals to ensure information in the medical record is present, accurate and completed in a timely manner so that the appropriate quality is captured, as well as expedient reimbursement of patient care services, serve as backup in managing record deficiency process, serve as backup for the chart analysis, scanning, transcription and release of information process, serve as backup in assisting physicians and various healthcare providers with medical records and the deficiency process.

JOB DUTIES

• Works collaboratively with physicians and other healthcare professionals to ensure information in the medical record is present, accurate and completed in a timely manner so that the appropriate quality is captured, as well as expedient reimbursement of patient care services.
• Supports the deficiency management process by compiling and maintaining an accurate provider deficiency list, as well as following all steps of the deficiency process, including but not limited to monitoring provider deficiency lists daily, sending out physician deficiency notifications and reporting accurate and appropriate information to the Medical Record Executive Committee when needed.
• Migrate documents from outside vendor systems to Meditech ensuring that the documents are accurate, facilitating timely document copy delivery to appropriate healthcare professionals, as well as facilitating the timely completion of coding and billing.
• Works with Clinical Documentation Improvement staff to optimize documentation and reimbursement by facilitating the physician query sheet process in a timely and accurate manner.
• Monitors and addresses issues on various coder hold lists to ensure timely completion of coding and billing. This entails working with various departments in solving registration, charging and ordering issues.
• Monitors the Net Delivery program, as well as provider information in Net Delivery/Meditech, including the provider’s address, telephone number and fax number, reporting issues or updates when they arise, ensuring expeditious and accurate copy generation of provider documentation.
• Assists and supports healthcare providers with various medical record issues as needed.
• Engages in administration of medical record error correction policy, ensuring accurate information in the medical record.
• Serves as backup to the ROI (release of information) process, Transcription process, as well as the HIM technicians (I and II) following all applicable rules and regulations (HIPAA), as well as productivity and quality standards.
• Interacts appropriately with all internal and external customers.
• Other duties as assigned.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

High school graduate and equivalent secondary education skills.

Demonstrable knowledge or experience with medical record departmental practices, computer use, HIM functions and filing systems.

Demonstrated knowledge of chart components and uses. Medical Terminology needed.

Demonstrated knowledge of chart forms, uses and accurate verification of patient identification.

Familiarity with legal and regulatory requirements.

Graduate of Medical Secretary, Medical Office Assistant preferred.

Experience in a Medical Office or Medical Record Department preferred.

Previous customer service experience preferred.

WORKING CONDITIONS

Generally works in a well-lit, clean, temperature regulated office environment. May be required to be in various hospital departments.

DISCLOSURE

MMC commits to review, under the intent of this standard, and in coordination with medical professional opinion’s and physical demands job analysis performed by certified professionals, an individual’s ability to be reasonably accommodated within the role they are responsible and qualified to perform.

MMC is committed to complying with the Americans with Disabilities Act (“ADA”) and providing equal opportunity employment for qualified persons with disabilities. All employment practices and activities are conducted on a nondiscriminatory basis. Meadville Medical Center will follow any state or local law that provides individuals with disabilities greater protection that the ADA.

Every effort has been made to make your job description as complete as possible. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific tasks does not exclude them from the position if the task is similar, related, or is a logical assignment to the position, or is imperative for patient care and to meet emergency situations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.