Main Duties & Responsibilities:

• Assist managers and employees through the HR Workday processes when needed

• Provide knowledgeable Tier 1 technical support via phone, walkup, and virtual environments such as Microsoft Teams

• Takes ownership of customer issues from first contact, assuring that the customer knows the person receiving their issue or request is dedicated to assisting them. Seek help from colleagues and escalate to HR managers for issue resolution

• Collaborate with other Albany Med departments including Budget, IS and payroll to develop solutions and assist in the execution when needed.

• Validating daily, weekly, monthly, and annual employee data integrity audits

• Ability to assist employees in person with HR policy interpretation and Workday inquiries when providing service desk support

• Utilization of Workday test environment to explore and test potential solutions to troubleshoot issues

• Interact with Leaders across Albany Med to help ensure our Workday functionality is operating optimally based on organizational needs

• Become well versed in Workday configured business processes and Workflow

• Perform proactive Workday testing and validation to support semi-annual system updates or future module implementations such as Benefits, Performance Management, etc.

• Identify system inefficiencies and recommend effective solutions.

• Assist with HR Projects and staffing initiatives

• Ensures that telephone calls, emails, and chats are responded to in a professional and timely manner

• Performs additional duties and responsibilities as needed

Requirements

Education:

• BA/BS required.

Experience:

• HR experience preferred

• Workday experience not required, exposure or experience preferred

Desired Skills and Knowledge:

• Strong functional knowledge of HR processes

• Analytical skills, thorough, and detail oriented

• Problem-solving and process improvement skills to deliver recommendations to work stream owners

• Some familiarity with windows-based applications and technology

• Workday or other HCM experience preferred but not required

• HRIS/HRIT experience preferred but not required