We are seeking a versatile, high-energy professional to fill the multi-faceted role of Site Operations Coordinator at our company headquarters in Detroit, Michigan. This position is the backbone of our local office, combining high-level executive assistance with proactive customer service and sales support. The ideal candidate is a "master of all trades" who can pivot seamlessly from managing office logistics to drafting executive communications and supporting our revenue-generating teams and customers all in a day’s work.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

1. Site Office Management (Nevada Office)

• Serve as the initial point of contact for office visitors, manage the site’s hospitality, cleanliness, office supplies, and any other general office needs that help to maintain a professional, organized, and welcoming physical office environment

2. Site Executive Assistance

• Provide high-level administrative support to [Executive Title], including presentation preparation, attending meetings for note taking and follow up, calendar coordination between cross-functional team, travel coordination, as required, etc.
• Support in preparation of briefing materials, presentations, and reports for internal and external meetings.
• Handle sensitive information with absolute confidentiality and discretion.

3. Customer Service & Client Relations

• Act as the first line of contact for inbound client inquiries via in-person, phone and email.
• Resolve customer issues with empathy and efficiency, escalating complex cases as needed.
• Maintain accurate client records within all internal systems: CRM, ERP and manual logs.

4. Sales Support

• Assist the sales team with lead qualification, CRM data entry, the preparation and/or preparation of quotes or proposals, and processing of sales transactions.
• Support and coordinate internal meetings, and site special events

Education and Experience

• 3–5+ years in office management, executive support, or a combined customer service or operations role.
• High school diploma required; Bachelor’s degree preferred.
• Proficiency in Microsoft 365 and Microsoft Suite, experience with CRM & ERP
• Thorough knowledge of working in ERP and EDI systems

Minimum Qualifications (Skills and Abilities)

• Excellent ability to multi-task and prioritize in a busy, fast-growth environment
• Organization skills and attention to detail
• Exceptional written and verbal communication skills with a "customer-first" mindset.
• Sound judgment and problem-solving skills
• Excellent time management skills with a proven ability to meet deadlines

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Reporting daily 8am-5pm to the Detroit Office is required. There is no remote or hybrid option for this role.