Implementation Analysis & Solution Design

• Assess and document current-state customer workflows, business processes, and system usage.
• Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
• Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
• Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.

Project Execution & Delivery Management

• Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.
• Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
• Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
• Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.

Customer & Stakeholder Management

• Serve as a primary point of contact for implementation-related activities and deliverables.
• Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
• Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
• Support change management and guide customers through process and system adoption.

System Configuration, Testing & Go-Live Support

• Assist with system configuration, data validation, and migration activities as part of implementation.
• Develop test plans, test cases, and support User Acceptance Testing (UAT).
• Coordinate go-live readiness, cutover activities, and post-implementation stabilization.

Data, Reporting & Continuous Improvement

• Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.
• Identify trends, inefficiencies, and opportunities for automation or process improvement.
• Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.

Education and Experience

• Bachelor’s degree in information systems, business, healthcare administration, or a related field (Master’s preferred).
• 3+ years of experience in software implementation, business analysis, project management, or professional services, preferably in healthcare technology.
• Experience supporting complex, multi-stakeholder implementations.
• Certifications such as PMP, PMI-ACP, CBAP, Six Sigma, or similar are a plus.

Technical Skills

• Keen ability to identify business requirements and translate into technical requirements for development.
• Strong understanding of healthcare operations, workflows, and regulatory considerations.
• Experience with business process modeling and documentation tools (e.g., Visio, Lucidchart).
• Familiarity with project and work management tools such as JIRA, Clarity, Smartsheet, Salesforce, or similar.
• Working knowledge of data analysis, reporting tools, and basic SQL concepts.
• Understanding of Agile, Scrum, or hybrid delivery methodologies.

Soft Skills

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable operating in a role that balances analysis, execution, and customer engagement.