• Part-Time
  • Approximately 20 hours per week, Monday through Friday, with generally consistent daily schedule.
• Non-Exempt
• Hourly

• Maintain accurate course, instructor, and enrollment data across Canvas, Salesforce, and UKG
• Create and update course mappings, IDs, sections, and user records in Salesforce
• Conduct regular quality checks to ensure synchronization between Canvas and Salesforce
• Support UKG hourly activity verification by reconciling Canvas data and escalating discrepancies when needed
• Assist with data cleanup, migrations, and integration projects

• Test new or updated course integrations and document outcomes
• Support troubleshooting of system issues in collaboration with IT and the Operations Solutions Manager
• Maintain organized documentation including system processes, version control, and change logs
• Identify data inconsistencies and partner with stakeholders to resolve them

• Compile course, enrollment, and instructional activity data for internal reporting and dashboards
• Support preparation of data summaries for CAEP, audit, and program improvement needs
• Respond to Zendesk or internal support tickets related to C&I systems
• Participate in team meetings and document follow-ups and action items

• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Qualifications

• Experience in a data, systems, operations, or technical support role
• Experience working with Salesforce or similar databases required
• Experience with Canvas or other LMS platforms strongly preferred
• Proficiency in Excel or Google Sheets, including formulas and pivot tables
• Strong attention to detail and ability to manage multiple priorities
• Clear written and verbal communication skills
• Coursework, degree, or certification in data management, information systems, education, or a related field, or equivalent experience
• Familiarity with automation, APIs, or reporting tools
• Experience supporting compliance, audit, or accreditation reporting
• Experience working in education or educator preparation environments

• Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
• Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
• Collaboration: Working together across roles and perspectives to achieve shared goals.
• Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
• Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.

• Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
• Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
• No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.

If you receive any communication that does not align with the above, please report it to recruitingteam@k12coalition.com.