Contractor Installation Manager (CIM)

Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical Program Management services to the United States Army, Human Resources Command, Adjutant General Directorate, Transition Division overseeing the delivery of transition services to military service members.

Position Summary

The Contractor Installation Manager (CIM) serves as the senior on-site or multi-site operational lead for the Army Transition Assistance Program (TAP) at one or more assigned installations. The CIM is responsible for ensuring compliant, timely, and high-quality delivery of TAP services in accordance with DoD and Army policy, including AR 600-81, DoDI 1332.35, and the governing Performance Work Statement (PWS).

In the current TAP construct, CIMs may support multiple installations, coordinating closely with Regional Managers and enterprise support teams to maintain service continuity, compliance, and customer satisfaction.

Key Responsibilities

Installation Operations & Oversight

• Lead day-to-day TAP execution at assigned installation(s), including locations without permanent staffing.

• Serve as the primary contractor interface with Government Transition Services Managers (TSMs/DGRs) and installation leadership.

• Ensure coverage for scheduled appointments, walk-ins, group instruction, and required events.

• Monitor wait times, no-shows, cancellations, and service throughput.

Counseling & Case Management Oversight

• Oversee delivery of Initial Individual Counseling (IIC), Individual Transition Plans (ITPs), Career Readiness Standards (CRS), Capstone counseling, and warm handovers.

• Balance counselor workloads and case assignments across sites.

• Ensure timely and accurate completion of DD Form 2648 and system-of-record documentation.

Career Skills Program (CSP) Support

• Coordinate and support CSP briefings (minimum two per month).

• Facilitate eligibility verification and application coordination.

• Engage with commanders and regional CSP leads to ensure compliance with PWS requirements.

Quality, Compliance & Reporting

• Enforce adherence to TAP policies, curriculum standards, and service delivery requirements.

• Conduct local quality reviews and support audits, inspections, and data calls.

• Escalate risks, staffing gaps, and performance issues to the Regional Manager.

Workforce & Continuity Support

• Supervise counselors and local support staff.

• Support onboarding, cross-training, and surge coverage as needed.

• Maintain continuity of operations during staffing changes or increased demand.

Required Qualifications

• Bachelor’s degree (required).

• Experience managing operations in a regulated or compliance-driven environment.

• Demonstrated leadership of staff in a service delivery or program execution role.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities across geographically dispersed locations.

Preferred Qualifications

• Direct experience with the Army Transition Assistance Program (TAP) or similar military personnel programs.

• Familiarity with AR 600-81, DoDI 1332.35, Career Readiness Standards, and transition policy.

• Prior military service or experience working on a military installation.

• Experience supporting audits, inspections, or high-visibility government programs.

Work Environment

• May require travel between assigned installations.

• Fast-paced, high-accountability environment.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.