Chips Groundcover serves as a premier source of landscaping supplies through multiple retail locations in West Michigan.  We partner with residents, businesses, and contractors to create beautiful outdoor spaces and festive Christmas displays. If you are looking for a position that allows you to have flexibility in your schedule, the ability to outdoors and learning new skills, and you have a friendly demeanor and attention to detail, this position is made for you. Join our team today!

We work in 2 primary seasons: Landscape Supply and Professional Christmas Lighting Installation. In the Spring and Summer we stay very busy serving customers by supplying landscaping goods (no back-breaking installation work!). In the Fall and Winter we serve clients with installation and takedown of amazing Christmas Light displays (we call them Christmascapes!). The work is split indoors and outdoors, is fast paced, and diverse.

The Site Manager is responsible for the daily operations, safety, customer service, inventory management, equipment oversight, and team leadership of a landscape supply yard. This position ensures efficient operations while maintaining a safe, organized, and customer-focused environment. The Site Manager works closely with owners who are actively engaged in the operation and serves as the primary on-site leader and is responsible for achieving operational goals, supporting employees, and ensuring customers receive excellent service.

Essential Responsibilities Operations Management

• Oversee daily yard, retail, and delivery operations.
• Ensure products are stocked, organized, and accurately displayed.
• Monitor material inventory levels and communicate replenishment needs.
• Coordinate incoming and outgoing deliveries.
• Maintain orderly, clean, and professional yard appearance.
• Ensure opening and closing procedures are completed properly.
• Assist with scheduling and staffing to meet customer demand.

Team Leadership

• Lead, coach, and support yard and customer service employees.
• Train team members on company procedures, safety practices, and customer service expectations.
• Provide performance feedback and address performance concerns when necessary.
• Foster a positive and productive work environment.
• Assist with employee onboarding and training.

Customer Service

• Ensure customers receive prompt, professional, and knowledgeable service.
• Resolve customer concerns and complaints effectively.
• Assist customers with product selection and project recommendations.
• Support sales efforts and help maintain strong customer relationships.

Inventory & Material Management

• Monitor inventory levels of bulk materials, bagged products, hardscapes, and related supplies.
• Verify incoming deliveries and inventory transfers.
• Minimize product loss, waste, and shrinkage.
• Assist with inventory counts and audits.
• Ensure proper material storage and segregation.

Equipment & Facility Oversight

• Monitor condition and utilization of loaders, forklifts, trucks, trailers, and other equipment.
• Coordinate routine maintenance and repairs.
• Report equipment issues promptly.
• Ensure facilities, bins, buildings, and grounds are maintained in safe condition.
• Monitor fuel, maintenance, and operating costs.

Safety & Compliance

• Promote a strong safety culture.
• Ensure compliance with company policies and regulatory requirements.
• Conduct safety inspections and address hazards.
• Investigate incidents and assist with corrective actions.
• Ensure proper use of personal protective equipment (PPE).

Administrative Duties

• Complete operational reports and documentation accurately.
• Monitor labor efficiency and overtime.
• Assist with budgeting and cost control initiatives.
• Maintain communication with ownership and management regarding operational issues, staffing needs, inventory concerns, and customer feedback.

QualificationsRequired

• High school diploma or equivalent.
• Previous supervisory or leadership experience.
• Strong customer service skills.
• Ability to operate or learn operation of loaders, forklifts, and related equipment.
• Strong organizational and communication skills.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 50 pounds.

Preferred

• Landscape supply, construction materials, agricultural, trucking, or related industry experience.
• Knowledge of mulch, soil, stone, aggregates, and hardscape materials.
• Experience with inventory management and dispatching.
• Chauffeur's License or CDL.

Key Performance Indicators (KPIs)

• Customer satisfaction
• Safety performance
• Inventory accuracy
• Yard cleanliness and organization
• Labor efficiency
• Equipment uptime
• Delivery accuracy and timeliness
• Employee development and retention
• Sales growth and operational profitability

Leadership Expectations

The Site Manager is expected to:

• Lead by example.
• Maintain a positive attitude and professional demeanor.
• Demonstrate accountability and reliability.
• Support company goals and initiatives.
• Develop employees and build a strong team culture.
• Make sound decisions while balancing customer needs, employee safety, and company profitability.

Reporting Relationship

Reports To: Operations Manager / General Manager / Ownership

Supervises:

• Yard Associates
• Customer Service Representatives
• Delivery Drivers
• Seasonal Employees

Benefits for Full Time, Year Round Employees include:
-Paid Time Off
-Health Insurance
-Paid Holidays
-Flexible Scheduling
-Retirement Match
-Overtime regularly available. Required during peak seasons.

To keep up with our fast-paced, detail-driven business, successful Team Members have the following:  

Team attitude – we all pitch in and help wherever needed    
Customer service oriented, consultative attitude and approach 
Desire to work indoor and outdoor 

Capability to work successfully as part of a team as well as independently
Great communication - that is both approachable and professional
Attention to detail

Applicants must be at least 18 years of age
Are familiar with operating skid steer, front end loader, or similar equipment. At least one year of experience is preferred.

Comfortable to work off ladders and with heights while installing Christmas Lights. (Pay Incentives are offered while installing Christmas Lights)
Ability to lift 50lbs or more 

At Chips Groundcover, we provide employees a great work environment in addition to a competitive wage. Apply today either in person or online. But don’t delay, we are looking to hire immediately!  
For more information about Chips Groundcover, please see our website at www.chipsgroundcover.com.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person