Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

• Scheduling Coordination Across Emory Healthcare Coordinate complex, multi-specialty scheduling across all Emory Healthcare departments to ensure seamless sequencing of appointments and continuity of care.
• Facilitate physician referrals and manage administrative preparations required for high-profile and international patients.
• Anticipate logistical barriers and proactively resolve conflicts to maintain an elevated concierge experience.

• Conduct proactive rounding for assigned patients in both inpatient and outpatient settings to assess needs, address concerns, and ensure a smooth care journey.
• Coordinate real-time service adjustments based on patient feedback, clinical updates, or emerging needs.
• Support non-clinical patient needs including transportation, lodging coordination, translation services, dietary accommodations, and safety/security measures when applicable.

• Serve as the central communication hub for urgent or escalated patient needs.
• Rapidly align providers, clinics, administrative teams, and leadership to remove barriers to care.
• Maintain clear, professional communication with patients, families, and internal stakeholders to ensure trust and transparency throughout the care process.

• Build and maintain trust-based relationships with VIP patients, international constituents, benefactors, senior leadership, and professional athletes supported by Emory Sports Medicine.
• Collaborate across departments to support service excellence, patient satisfaction, and long-term relationship cultivation.
• Represent Signature Services in internal meetings and cross-functional initiatives to strengthen enterprise alignment.

• Accurately document all patient interactions, service requests, care coordination activities, and stakeholder communications within CRM and applicable systems in accordance with Emory Healthcare protocols.
• Ensure documentation supports quality reporting, compliance, and continuous improvement initiatives.
• Maintain strict adherence to HIPAA, privacy regulations, and institutional confidentiality standards at all times.

• Participate in team huddles and planning meetings to ensure appropriate coverage and preparedness for anticipated patient encounters.
• Identify service gaps and implement innovative solutions to enhance the patient experience and operational efficiency.
• Elevate barriers to leadership as needed to ensure optimal service delivery and consistent excellence in patient experience.
• Additional Duties as Assigned

• Frequent travel between operating units may be required.

• On-Site Day Shift with availability to be on-call nights/weekends on a rotational basis.

• Bachelor's Degree (Business Administration, Healthcare Administration, Public Relations, Communications, or related field preferred) or experience in lieu of degree

• Minimum 4 years of experience in healthcare, customer service, care coordination, patient advocacy, or related experience.

• Superior customer service skillset
• Exceptional communication and interpersonal skills Ability to maintain strict confidentiality and discretion with high-profile clientele
• Strong organizational skills and ability to manage multiple high-touch clients simultaneously
• Demonstrated emotional intelligence and professionalism in high-pressure or sensitive situations
• Working knowledge of patient access operations and cross-functional scheduling practices
• Proactive, resourceful, and solutions-oriented mindset

• Master's Degree in Business, Healthcare Administration, Communications, or related field

• 8+ years of experience preferred Concierge, executive service, VIP, or international patient coordination experience preferred

• Relationship management experience
• Patient cultivation experience Fluency in medical terminology
• Executive-level concierge service experience
• Ability to thrive in fast-moving, results-driven environments