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The Research Operations Lead keeps our Design Research practice running smoothly. This role partners with Design Research leadership to manage research knowledge bases, tooling and infrastructure, practice engagement, governance, advocacy and development. You will be critical to ensuring efficient research delivery that contributes to unique user-centered experiences for Medicare consumers.

Who We Are

Humana's Experience Design (XD) team, within the Consumer Digital organization, strives to eliminate friction in today's healthcare ecosystem. This effort aims to make consumers feel confident, respected, and heard in the decisions affecting their health.

The Research Operations Lead is responsible for developing, standardizing, and maintaining scalable research practices to allow the Design Research team to expand its impact. These activities include management of insights repositories, methods and tools, research documentation; coordination with research tool suppliers; facilitating practice meetings and comms; tracking research contributions and impact; maintaining research policies and standards; supporting the professional development of the team and advocating for the value and visibility of the practice.

This is a remote role reporting to the Associate VP Head of Design Research.

Key Responsibilities:

Knowledge Management

• Sets up and maintains insights repositories, the research toolkit, and other file sharing spaces across channels

• Gathers and maintains best practices, methodological guidance, templates

• Sets up and maintains taxonomy, tagging, findability and access, archiving rules across knowledge management resources; tracks utilization of same

Tooling and Infrastructure

• Manages access, permissions, utilization of research tools/software/platforms

• Drives vendor contracting and renewals for research tools

• Vendor account management, functioning as point of contact for team needs and requests

• Maintains transparent cost and budget tracking for recruitment and research vendors

Practice Engagement

• Partners with Design Research leadership to coordinate and facilitate cross-practice meetings and events

• Engages across Experience Design partners to support practice participation in XD meetings and events

• Shares organizational communications and updates

• Calendars, tracks, and reports on research capacity, contributions, and impact

Governance

• Maintains and updates research policies, standards, and compliance procedures

• Supports team training and accountability on same

• Shares organizational guidance, facilitates Q&A on Humana policies and expectations

Advocacy and Development

• Facilitates activities associated with setting and pursuing practice goals

• Supports collective development of the team and partners, e.g. peer feedback sessions, collective trainings and demos

• Communicates research contributions, best practices, and impact broadly across the organization

• Supports advancements in and ethical use of AI-enabled research

Participant Management

• Sets up and maintains specialized panels through our own toolset, as needed

• Collaborates with other research teams across the enterprise to set up and use specialized panels through their toolset, as needed

Use your skills to make an impact

Required Qualifications

• 8-10 years of experience delivering research ops contributions within digital product organizations

• 5-8 years of experience independently managing research ops

• Exceptional communication, problem-solving, organizational and operational coordination skills; ability to work collaboratively in a complex team and stakeholder environment

• Demonstrated advanced education or expertise in design research tradecraft: BS, MS, or PhD in a research-related discipline (e.g., Statistics, Human Computer Interaction, Human Factors, Business Management, Psychology, Anthropology, Cognitive Science)

Preferred Qualifications

• Familiarity and literacy with a variety of UX and design research methodologies, both quantitative and qualitative

• Passionate about contributing to an organization focused on continuously improving consumer experiences in healthcare

• Experience with design thinking, innovation, and agile product development environments

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-31-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.