RESPONSIBILITIES:

• Supervise a team of two Case Managers through weekly individual and monthly group meetings.
• Review physical and virtual case records and reports at least monthly.
• Direct staff interventions in difficult or crisis situations.
• Maintain and monitor program reports to ensure statistical goals are met.
• Monitor program for quality assurance and contract compliance.
• Provide each Case Manager with yearly performance appraisals.
• Assist in the development and implementation of services for clients.
• If/when short staffed, maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow up.
• Interview potential new staff and put together hiring paperwork.
• Train new staff in all of the different aspects of case management, including using CARES, conducting unit inspections and submitting them into SalesForce, creating and maintaining client records, etc.
• Represent the agency at meetings and events.
• Act as a liaison between BronxWorks and other CBOs, the area community district, and government agencies.
• Perform additional duties as assigned by the Director of Social Services and/or Residence Director.

Evaluation Categories:

• Monthly Binder/CARES review completion, as well as regular follow up
• Quality and quantity of supervision, ensuring CM staff submit their monthly reports on time.
• Ensure that ILP completion rates are high by tracking and monitoring.
• Ensuring that ILP contents area appropriate, and staff are not copying and pasting their progress notes.
• Ensuring that case notes and ILPs are done within a timely manner.

QUALIFICATIONS:

• A master's degree in social work is required.
• New York State LMSW certification or ability to obtain licensure within 6 months of hire.
• Prior Supervisory experience working in a social service agency preferred.
• Strong oral and written communication, time management, and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology required.

PHYSICAL REQUIREMENTS:

• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work