Job Posting: HRSN Navigator / Care Manager

ORGANIZATION: Bridges For Brain Injury

Here’s What Bridges Can Offer You:

• Competitive pay and benefits package, including sign-on, referral, and performance-based bonuses, mileage reimbursement, and more.

• Flexible work environment -a hybrid work schedule.

• Company phone and laptop provided.

• Generous paid time off, including 7 holidays per year.

• Complimentary Breakfast & Lunch For All On-Site Employees.

• Exciting, meaningful work: Join our Team and you will enjoy meaningful work, appreciation, recognition, and positive working relationships!

What We Do:

Our mission is to guide brain injury survivors, individuals with disabilities, and their families, by 'bridging the gap' between surviving and living lives of independence with dignity and hope.

We are excited to be a partner agency in the Finger Lakes Social Care Network (SCN), a new statewide initiative led by FLIPA (Forward Leading IPA). This program helps people with unmet health-related social needs connect to essential services like food, housing, transportation, healthcare, employment, and benefit assistance.

Here’s What We’re Looking For In An HRSN Navigator:

The HRSN Navigator / Care Manager plays a critical role in helping Medicaid members access the supports they need to thrive in the community. This work will be completed within the Finger Lakes Region. (Ontario, Wayne, Seneca and Yates Counties)

You will:

• Use the AHC HRSN screening tool to identify needs.

• Connect individuals to community-based resources using the FindHelp platform.

• Provide follow-up and navigation support to ensure services are accessed.

• Build partnerships with libraries, DSS, and other community resources to increase awareness of the program.

• Track outreach and referrals, supporting Bridges and FLIPA in meeting program goals and demonstrating impact.

• Advocate for clients and provide ongoing encouragement to support independence and improved well-being.

Here Are Some Other Things To Consider When Evaluating If This Role Is Right For You:

• Organization: No two days will be the same. You’ll need to plan, prioritize, and multi-task while meeting deadlines and tracking progress for our SCN partners.

• Team Attitude: We are a small, mission-driven team and depend on each other. When one of us succeeds, we all do.

• Passion & Persistence: Working with individuals facing unmet needs requires compassion, patience, and resilience — but the rewards are seeing people’s lives stabilize and improve.

Preferred Education & Experience:

• Bachelor’s degree in social work, psychology, sociology, or related field.

• At least two years’ experience providing direct services or connecting people to community resources

• Strong knowledge of local community resources and willingness to build new partnerships.

• Excellent communication, organization, and problem-solving skills.

• Valid NYS driver’s license and reliable transportation.

Pay Range:

$20–$23 per hour. Salary offers are commensurate with education and experience.

Please contact Cathy Iacoviello, Community Services Director: ciacoviello@bridgesforbraininjury.org