Job Title: Commercial Insurance Account Manager

Company: Insurance Associates, Inc.

Location: 1900 West Pasewalk

Norfolk, NE 68701

Job Type: Full-time

Salary Range: $50,000 to $65,000

About Us:

Insurance Associates, Inc. is a three-generation family business that has been serving the Norfolk, Nebraska community and surrounding areas since 1973. We build real partnerships with our customers, carriers, and community. And we have a lot of fun doing it. You'll know it the moment you walk through our door.

We serve a diverse book of businesses including contractors, manufacturers, agribusiness, social service agencies, car dealers, meat and food processors, and more. Our team is a tight-knit group of travelers, golfers, 70s rockers, and collectors who take great pride in delivering exceptional service to every client, every time.

Position Overview:

We are seeking a motivated and customer-focused Commercial Insurance Account Manager to join our fun and dynamic team. As an Account Manager, you will play a crucial role in providing exceptional service to our clients, managing a portfolio of commercial insurance accounts, and supporting the growth of our business. You will be a key point of contact for clients, helping them navigate their insurance needs and ensuring they have the right coverage in place.

Key Responsibilities:

- Manage a portfolio of commercial insurance accounts, serving as the primary point of contact for clients.

- Build and maintain strong relationships with clients, understanding their unique insurance needs and providing personalized solutions.

- Process renewals, endorsements, claims, and any other service-related requests in a timely and efficient manner.

- Collaborate with underwriters and carriers to negotiate favorable terms, coverage, and pricing for clients.

- Ensure accuracy and completeness of all policy documentation and maintain up-to-date records in the agency management system.

- Identify opportunities to cross-sell and upsell additional products and services to meet the needs of existing clients.

- Provide proactive client education on insurance products, policy changes, and industry trends.

- Work closely with our team to deliver a high level of customer service and support a positive team culture.

Qualifications:

- Prior experience in commercial insurance.

- Active Property & Casualty insurance license (or willingness to obtain one promptly).

- Strong communication and interpersonal skills, with the ability to build rapport with clients and team members.

- Highly organized, detail-oriented, and able to manage multiple tasks with competing priorities.

- Proficient with insurance agency management systems and Microsoft Office Suite.

- A positive attitude, willingness to learn, and a desire to contribute to a fun and supportive team environment.

- Comfort with AI tools such as Claude, ChatGPT, or Copilot.

What We Offer:

- A stable, supportive team environment at one of Norfolk, NE's most established and stable independent agencies.

- Opportunities for professional development and career growth.

- Competitive salary ranging from $50,000 to $65,000 depending on experience, licensing, and other relevant qualifications.

- Fully paid Health, dental, and vision insurance.

- Generous Paid time off and holidays.

- Matching IRA contributions.

- 34-hour work week

- Agency paid Continuing Education, Licensing, and Professional Development.

- A professional, low-pressure service environment. This is an account management role, not a cold-calling sales position.

If you’re passionate about helping others, thrive in a collaborative environment, and are excited about joining a close-knit team that feels like family, we’d love to hear from you!

How to Apply:

Please submit your resume and a brief cover letter explaining why you’d be a great fit for our team to cole@insuranceassociates.biz. We look forward to meeting you!

Job Type: Full-time

Pay: $50,134.00 - $65,524.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience:

• Account management: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Norfolk, NE 68701 (Required)

Work Location: In person