Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
Supports customization and facilitates IT operations and maintenance processes.
Implements programs and procedures for safeguarding data/information security and safety.
Executes and/or organizes relevant testings.
Designs and documents existing and changed IT operational processes.
Develops necessary service levels in order to fulfill business requirements.
Performs 2nd-level user help desk activities, individual coaching and trainings.

Impacts: Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.

Key Responsibilities:

Experienced Professional

These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results. Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles. Targets are short to medium term (best to be characterized as milestones), and achievements are monitored. They may provide functional advice to and integrate services of operational staff or semi-professional colleagues. Typically, these functions review to 2 to 5 years of relevant experience in their field of work and qualification.

Experience:2+ years or Master Entry. Knowledge: Good knowledge in a technical field or business method including the basic theoretical background. Develops basic business understanding. Contributes to team effort, awareness of expected value add. May improve processes, business methods or technical components

Responsibilities:

Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)

Competencies:

1. Methodological competence
Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize
Project management and coordination: methodically lead/coordinate projects
Consulting expertise in change processes
Structured, systematic, goal-oriented, and independent work

2. Technical Expertise
Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)
Comprehensive process understanding
Quick comprehension and analytical skills

3. Social Skills
Goal-oriented and effective work in internal and cross-departmental teams
Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol, Schenker)
Communication and teamwork skills
Drive and perseverance
Personal responsibility and decisiveness

4. Language Skills
English



Notes:
Full-time remote, eastern time zone preferred

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.