Ability to explain technical concepts clearly to both technical and non-technical users. The successful candidate will be responsible for providing first-line……
Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency.…
Support Microsoft 365 administration, including user accounts, license assignments, password resets, MFA support, Exchange Online, Teams, SharePoint,……
These services may include consulting, remote troubleshooting, and support for clients with various technologies, installation and integration, and……
Excellent written and verbal communication—able to explain technical topics clearly to non-technical users. Provide general desktop, user and hardware support.…
Must be able to troubleshoot hardware, replace and clone storage, install an Windows 11 OS from flash drive, download and install drivers and updates, join to……
A Microsoft certification with a focus on Office 365 will be required within 180 days of employment. This new team member will be responsible for supporting,……
This role is ideal for a senior-level technical professional who combines strong engineering expertise with a service-oriented mindset and the humility to……
Familiarity with designing and creating engineering drawings for software development physical racks and layouts using tools such as AutoCAD, NX, and other……
We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects……
*Deploy agents, configure policies, and assist in onboarding new clients into the MSP ecosystem.*. *Paid certifications and ongoing technical training*.…
Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems. RMM tools and endpoint management platforms.…
Working closely with reverse engineers and vulnerability researchers, this position will develop a usable framework for software exploitation running in a……
Identify recurring issues, risks, and technical debt. Serve as the technical owner for a group of managed services clients. At least 2 industry certifications.…
Produces professional-level technical skill and judgment to provide non-routine technical support for computer/data center operation for cloud based environment……
Bachelor’s degree in information technology, computer science, a related field, or equivalent work experience. Our culture is fast-paced, fun and never boring.…
As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments,……
Experience with Microsoft Windows desktop design engineering and implementation options. May vary based on technical training, certification(s), or degree.…
May vary based on technical training, certification(s), or degree. Building the strategy for the endpoint environment, including emerging technology, new……
EDUCATION: Bachelor’s degree in computer science, engineering, IT, or related technical field. May vary based on technical training, certification(s), or degree……
Provide technical assistance on FL 511 and inter-state / inter-agency connection management. Possession of a valid Florida Driver’s License and ability to……
May vary based on technical training, certification(s), or degree. The ideal candidate blends desktop engineering expertise with scripting, data analysis, and……
This role goes beyond traditional desk functions — the ideal candidate takes ownership of complex technical issues, drives process improvements, and serves as a……
Ability to analyze complex technical issues, develop effective solutions, and communicate recommendations to technical and non-technical stakeholders.…
Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and……
4d
Connection
3.3
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Remote
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Overview:
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities:
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.
Qualifications:
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
Microsoft 365 (O365)
Active Directory
Microsoft Intune
Windows Autopilot
Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.