IT Systems / M365 Cloud Engineer 

This is an onsite only position located in Altamonte Springs, Seminole County, Florida. Please submit a professionally reviewed resume you have written detailing your work experience.  

Blacktip is a Microsoft Modern Work & Security partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations using the M365 Cloud family of products. If you are passionate about IT and want the opportunity to expand your experience on a dedicated team, Blacktip is the place to grow. 

Responsibilities & Requirements

Windows Server and Azure Cloud

• Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS).
• Experience with Windows Server setup, configuration, and administration.
• Administer virtualized environments (VMware, KVM, and Hyper-V).
• Provide upgrades to system configuration standards, hosted and cloud applications.
• Deep knowledge of Microsoft Cloud Adoption Framework for Azure and Zero Trust deployments.
• Drive the organization towards cloud best practices and supporting technologies to enable such capabilities as DevSecOps and AI.
• Automate administrative tasks through PowerShell, Bash, or Python scripting.
• Administration of SQL Server.

Networking

• Install, configure, and maintain network architecture using networking equipment.
• Diagnosing network outages and supporting network equipment.
• Experience designing and deploying wired and wireless networks.
• Networking proficiency: DNS, DHCP, routing, VLANs.
• Troubleshoot hardware, software, connectivity, security, and mobile device issues.
• Stay up to date with Windows, macOS, Meraki Networks and cloud technologies, ensuring adherence to best practices.

M365 Cloud Administration

• Manage and maintain the Microsoft 365 environment, including Teams, SharePoint, OneDrive, and Exchange Online.
• Managing M365 services such as Azure Active Directory / Entra ID, Exchange Online, SharePoint, Teams, and OneDrive, user accounts, permissions, and security policies.
• Develop and manage user accounts, groups, and licenses.
• Create and manage user accounts, permissions, and access control across Windows, macOS, and M365 cloud environments.
• Provide technical support and troubleshooting for Microsoft 365 applications and services.
• Monitor system performance and ensure the reliability and availability of Microsoft 365 services.
• Stay updated on new Microsoft 365 features and updates, and provide recommendations for adoption.
• Develop and deliver training sessions for end-users to maximize the use of Microsoft 365 tools.
• Create and maintain documentation for configurations, processes, and best practices.
• Onboarding and offboarding users (macOS, Windows, email accounts, and more).
• Installing new technology including applications, operating system updates, devices, peripherals and more.

Security and Defender

• Implement and maintain security measures to safeguard data and applications using Microsoft Defender, Intune, Lighthouse and other Microsoft security tools.
• Implement and enforce security policies and compliance standards within the Microsoft 365 platform.
• Maintain an understanding of cybersecurity and information protection standards.
• Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness.
• Experience with log management and monitoring tools: Syslog, Windows Event Viewer.
• Backup and recovery: Managing backup solutions and restoring data when necessary.

Experience and Certifications

• The ideal candidate has a minimum of 10 years of IT systems administration experience.
• 10+ years’ experience in desktop, network, and Windows server management.
• 7+ years’ experience in M365 administration.
• Regularly earn Microsoft certifications in support of continuous education.
• Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management.
• Systems Administration in iOS, macOS and Windows mixed environments.
• Scripting proficiency in PowerShell.
• Experience with Microsoft data management and security solutions, Power BI and PowerShell programming.

Behavioral Metrics 

• You are highly conscientious and sweat the details 
• You honestly know how to think critically 
• You would rather work alongside others and grow, although you can tackle challenges on your own 
• Agile and Kanban methodologies are not foreign to you 

Certifications

• Cisco Meraki Network Operator (CMNO) or equivalent
• Microsoft 365: AB-900, AB-700, MD-102, MS-102, SC-300, AZ-500, SC-200
• Network+, Security+, CISSP

Actual compensation will be dependent upon the individual's skills, experience, and qualifications. All hired individuals are eligible for an annual discretionary bonus. Blacktip offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, and vacation.

As Blacktip is an equal opportunity employer, all qualified applicants will receive consideration for employment at Blacktip without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Experience:

• Systems engineering: 10 years (Required)

Work Location: In person