Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.

Key Responsibilities

• Respond to help requests via phone and email, documenting issue details and user information.
• Troubleshoot hardware and software issues using diagnostic tools and online resources.
• Perform hands-on fixes including installations, upgrades, backups, and system configurations.
• Maintain and update help desk records, escalating issues when necessary.
• Conduct preventative maintenance on workstations and peripherals.
• Follow up with users to confirm resolution and satisfaction.
• Analyze support trends and recommend improvements.
• Create help sheets and FAQs for end users.
• Adhere to company policies, procedures, and safety regulations.
• Perform other duties as assigned.