Answer and address incoming emails and inbound calls from customers. The ideal candidate can multitask efficiently, troubleshoot customer issues through chat,……
This role focuses heavily on answering incoming support calls, triaging new tickets, providing first-level technical support, documenting work clearly, and……
Provides guidance to technicians as it relates to deployment of software using defined processes and is a resource for technical teams to address technical……
Must have valid driver's license. Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.…
Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity. Working knowledge of PC architecture.…
Proposed personnel possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive……
You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.…
Hands-on experience using field service management tools, service desk platforms,. Proven experience working in IT field service or technical support……
Knowledge of networking principles as well as a knowledge of the specific technologies used by clients, such as switches and routers, networking infrastructure……
Salary up to $138,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting……
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,……
Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,……
Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. CompTIA A+, Network+, or Security+.…
Handle complex help desk inquiries requiring analysis and adaptation of standard procedures. Proficiency in multiple remote support platforms and monitoring……
Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue……
Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender……
Ability to explain technical issues, routing paths, and connectivity failures clearly to technical and non-technical audiences. What you will be doing:…
Must currently possess an appropriate, active, valid motor vehicle operator’s license that meets all of GMU’s requirements for operating state vehicles and……
Hands-on experience using field service management tools, service desk platforms,. Proven experience working in IT field service or technical support……
Administer core IT platforms including Addigy, Intune, Okta, Console, Google Workspace, Microsoft 365, Slack, Notion, Figma, Meraki, and other SaaS tools.…
Communicate technical findings and solutions clearly to both technical and non-technical stakeholders. Eligible to apply for a Pluralsight license.…
Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency.…
Answer phone calls and triage issues. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex,……
Associate’s or Bachelor’s degree in a technical field (or equivalent experience). Create and maintain documentation (installation, maintenance, troubleshooting,……
A+ certification/Helpdesk certification or equivalent. Records end user calls for assistance to facilitate understanding in resolving customer problems.…
Perform the helpdesk function, including answering phone calls, creating tickets, remote desktop support and following up on outstanding requests.…
Use AI to find out how well the skills on your resume fit this job description.
Overview:
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities:
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.
Qualifications:
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
Microsoft 365 (O365)
Active Directory
Microsoft Intune
Windows Autopilot
Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.