What you’ll do:

The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat.

Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detailed records of inquiries, complaints and actions taken must be maintained using various technologies. Technical aptitude is essential.

In this function you will:

• Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products
• Accurately document service request activities and troubleshooting steps
• Effectively communicate product value propositions and product line strategies
• Assist the team in improving business processes and electronic tools
• Serve on special teams and work on projects to enhance team performance and customer satisfaction
• Help the team meet or exceed team metrics and accomplish complex tasks using a variety of resources
• Leverage information to provide professional customer support
• Work rotational 8-hour shifts between the hours of 7:00 a.m.– 6:00 p.m.

Qualifications:

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum one (1) year of hands-on electrical industry experience
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Experience with test equipment (multimeter, ammeter, network sniffer, etc.)
• Knowledge or experience using Linux operating systems
• Prior customer facing experience

Skills:

Position Criteria:

• Possess excellent communication skills
• Possess excellent time management & organization skills
• Ability to prioritize multiple tasks
• Team player and positive attitude
Strong professional presence

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