• Network Administration & Support
• Support and maintain LAN, WAN, Wireless, VPN, and SD-WAN environments.
• Configure and troubleshoot routers, switches, firewalls, and wireless infrastructure.
• Monitor network performance, availability, and capacity utilization.
• Diagnose and resolve network connectivity, latency, and routing issues.
• Coordinate with telecom providers and vendors for WAN circuit management.
• Support DNS, DHCP, TCP/IP, VLANs, Routing Protocols, and Network Security.
• Citrix Administration
• Administer and support Citrix Virtual Apps and Desktops environments.
• Manage Citrix Delivery Controllers, StoreFront, Citrix Gateway, and Director.
• Provision and maintain VDI, published applications, and remote access solutions.
• Troubleshoot user sessions, profile issues, printing, and application performance.
• Perform Citrix upgrades, patching, and environment health checks.
• Monitor infrastructure utilization and optimize end-user experience.
• Windows Server Administration
• Install, configure, and maintain Windows Server environments.
• Support Active Directory, Group Policies, DNS, DHCP, and File Services.
• Manage server patching, upgrades, performance tuning, and security hardening.
• Perform backup, recovery, and disaster recovery activities.
• Troubleshoot server, application, and authentication-related issues.
• Linux Administration
• Administer Red Hat, CentOS, Ubuntu, and other Linux platforms.
• Manage user accounts, permissions, storage, and system security.
• Perform server provisioning, upgrades, patching, and performance monitoring.
• Troubleshoot operating system, application, and infrastructure issues.
• Support automation and scripting using Shell, Bash, or Python.
• macOS Administration
• Support Apple macOS devices in enterprise environments.
• Manage device enrollment and compliance using MDM platforms such as Jamf or Intune.
• Troubleshoot operating system, application, and connectivity issues.
• Support software deployment, patching, and endpoint security compliance.

Virtualization & Cloud

• VMware vSphere
• Hyper-V
• Azure (Preferred)
• AWS (Preferred)

Monitoring & ITSM

• ServiceNow
• PRTG
• SolarWinds
• Nagios
• ITIL Processes
• Assist users with hardware and software-related issues.
• Endpoint & Client Support
• Support Windows, macOS, and Linux desktop/laptop environments.
• Perform software installations, upgrades, configuration, and troubleshooting.
• Resolve incidents related to hardware, operating systems, applications, and peripherals.
• Support remote users and executive/VIP users as needed.
• Ensure compliance with endpoint security and corporate standards.
• Incident & Operations Management
• Handle Incident, Problem, Change, and Request Management activities.
• Participate in major incident troubleshooting and root cause analysis.
• Maintain technical documentation, SOPs, and knowledge articles.
• Work within SLA-driven operational environments.
• Support on-call and after-hours maintenance activities.

• 
  Microsoft
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Azure Administrator Associate
• Citrix
• Citrix Certified Associate (CCA-V)
• Citrix Certified Professional (CCP-V)
• Networking
• Cisco CCNA
• Cisco CCNP
• Linux
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• ITSM
• ITIL Foundation Certification