Senior Scrum Master

Contract to Hire

Fully Remote (CST Time Zone)

We are seeking a Senior Scrum Master to support multiple Agile engineering teams focused on Customer, Data, and Account Experience platforms. These teams primarily develop backend microservices and APIs, so we're looking for someone who is comfortable partnering with highly technical engineering teams while driving Agile delivery, removing impediments, and fostering continuous improvement.

Key Responsibilities

Scrum Leadership

• Serve as Scrum Master for multiple cross-functional Agile engineering teams, ensuring adherence to Scrum principles and Agile best practices.
• Facilitate Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement sessions.
• Support Quarterly Planning (PI Planning) and help align team objectives with broader organizational priorities.
• Remove impediments and proactively identify risks that could impact team delivery.

Agile Coaching

• Coach development teams, Product Managers, and stakeholders on Agile values, Scrum practices, and continuous improvement.
• Foster a culture of accountability, collaboration, and servant leadership.
• Help teams identify actionable improvements during retrospectives and ensure they are incorporated into future sprint planning.
• Encourage healthy Agile practices while adapting processes to meet team needs.

Delivery & Team Enablement

• Support engineering teams building backend microservices, APIs, and cloud-native applications.
• Partner closely with Engineering Managers, Architects, Product Managers, and technical stakeholders to coordinate priorities and remove delivery obstacles.
• Help manage cross-team dependencies and facilitate communication across multiple engineering teams.
• Promote transparency around sprint goals, team capacity, and delivery commitments.

Metrics & Reporting

• Track and analyze Agile delivery metrics including velocity, sprint predictability, cycle time, throughput, and defect trends.
• Utilize Jira to maintain accurate sprint data, dashboards, and reporting.
• Provide insights that help teams improve delivery predictability and overall performance.

DevOps & Continuous Delivery

• Partner with engineering teams utilizing CI/CD pipelines and modern software delivery practices.
• Promote collaboration between development, QA, and Product teams throughout the software development lifecycle.
• Support continuous delivery initiatives and advocate for quality throughout sprint execution.

Qualifications

• 5+ years of experience serving as a Scrum Master supporting software engineering teams.
• Experience facilitating Agile ceremonies for multiple cross-functional Scrum teams.
• Strong understanding of Scrum principles, Agile methodologies, and software development lifecycles.
• Experience supporting backend engineering teams developing microservices, APIs, or cloud-based applications.
• Advanced proficiency with Jira for backlog management, sprint planning, dashboards, and reporting.
• Experience collaborating with Engineering Managers, Product Managers, and technical leadership.
• Strong facilitation, communication, conflict resolution, and stakeholder management skills.
• Experience identifying risks, managing dependencies, and driving continuous improvement initiatives.

Preferred Qualifications

• Scrum certification such as CSM, PSM, SAFe Scrum Master, or equivalent.
• Experience supporting Customer Experience, Account Management, Data Platform, or backend engineering organizations.
• Familiarity with microservices architecture, APIs, cloud-native applications, and DevOps practices.
• Experience working in environments utilizing CI/CD pipelines and modern engineering practices.
• Experience supporting distributed or remote Agile teams.

What Success Looks Like

• Agile teams consistently deliver high-quality software with predictable sprint outcomes.
• Teams are empowered to continuously improve through effective coaching and servant leadership.
• Cross-functional collaboration between engineering, product, and business stakeholders is seamless.
• Delivery risks and dependencies are proactively managed and communicated.
• Engineering teams remain focused on delivering business value while continuously improving Agile maturity.

Pay: $43.00 - $47.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Do you have professional experience serving as a Scrum Master supporting software engineering teams?
• Do you have experience supporting backend engineering teams developing microservices, APIs, or cloud-based applications?

Work Location: Remote